# Support WhatsApp needs machine barcode; 5-year remote limit

- Source-Date (SAST): 2024-04-25 11:05
- Dest: both
- Review-after: 2027-08-31
- Status: current

## Facts

- The 060 600 7000 support WhatsApp requires the machine barcode. Support is not provided without it.
- Grey-listed machines do not get service beyond reading why they were greylisted.
- Machines older than five years do not get remote assistance to install drivers and software.