8i logo 8i.co.za AM.CO.ZA Knowledge Base

AM.CO.ZA Sales WhatsApp templates (respond.io playbook INDEX)

What this is: One INDEX dest listing the English AM playbook templates on the sales WhatsApp channel, with approved English body/component text. Sales and support are separate tracks for other AIs. support_* names that exist on this sales channel are still sales-workspace templates (channel 122916) and are kept here as AM playbook copy used on sales WhatsApp; they are not a fetch of the support channel.

What this is not: Not support-track templates dest. Not chat history. Not a machinery how-to. Not VinylCut 5 training. Not PrintUP. Not UltraPrint and not UltraPrint framed as AM RIP. UltraPrint / PrintUP / VinylCut strings are absent from these template bodies (one quotation example uses the generic product phrase “vinyl cutting machine”).

English confirmation: kept templates have languageCode en / en_GB / en_US and English component text from this GET.

Keep / skip (this GET)

Live list this GET: 65 templates on channel 122916 (catalog on box also said 65 sales approved). Kept 40 English AM playbook templates. Skipped 25 templates (sample 22, auth 3, non-en 16 overlapping sample, pending 0).

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

INDEX of kept templates

# name category language status template id (respond.io id) WhatsApp templateId
1 z_promo_0810 MARKETING en approved 47529551 2169190397195776
2 sales_transfer MARKETING en approved 46778848 1494906621597250
3 z_dispatch MARKETING en approved 46565594 1299790428420648
4 z_manual MARKETING en approved 46565593 771803788531313
5 z_app MARKETING en approved 46565592 24134915159505786
6 z_email MARKETING en approved 46565576 524289770745926
7 z_order_am MARKETING en approved 46565575 1098608328893985
8 z_order_buythis MARKETING en approved 46565574 1084642660305091
9 z_contact MARKETING en approved 46565573 1075244014718747
10 z_call MARKETING en approved 46565572 910431961301413
11 notification_dormant_4 UTILITY en_GB approved 46329433 449580864337460
12 notification_dormant_3 MARKETING en_GB approved 46329430 533830406057896
13 notification_dormant_2 MARKETING en_GB approved 46329421 904334041140874
14 notification_dormant_1 MARKETING en_GB approved 46329419 1071255564656719
15 support_intro MARKETING en_GB approved 33917338 1136267377709918
16 sales_quota_infor MARKETING en_GB approved 33043643 951568193327822
17 support_license_manual UTILITY en_GB approved 20476521 310141258652827
18 support_license_nocopy UTILITY en_GB approved 20189186 316054004724048
19 support_callout UTILITY en_GB approved 19796860 886822599520716
20 support_dropoff UTILITY en_GB approved 19796722 1330355747615229
21 notification_fulfillment_dispatched UTILITY en_GB approved 17187191 359988639922064
22 notification_fulfillment_collection_sunnyrock UTILITY en_GB approved 16268136 1304541700265946
23 express_order_new UTILITY en_GB approved 13957575 1006078910595506
24 notification_bb_new UTILITY en_GB approved 12086190 634266445318584
25 hi_intro MARKETING en_GB approved 12085359 257779710344153
26 address_sunnyrock UTILITY en_GB approved 12085081 658675679478611
27 sales_follow MARKETING en_GB approved 12084972 274508058551919
28 support_no_software MARKETING en_GB approved 12084757 265366492871341
29 support_remote_about MARKETING en_GB approved 12084592 964146674875561
30 hi_how_are_you MARKETING en_GB approved 12084490 290854043615091
31 hi_name MARKETING en_GB approved 12084338 617306486897290
32 support_no_machine MARKETING en_GB approved 12084290 6368882226500328
33 support_resource MARKETING en_GB approved 12084195 1458171588313608
34 conversation_close UTILITY en_GB approved 12083874 1064656087838856
35 support_no_spare MARKETING en_GB approved 12083784 6904628472894981
36 support_no_consumable MARKETING en_GB approved 12083527 277950131549004
37 support_license_start MARKETING en_GB approved 12083006 1402084543681483
38 support_license_owner MARKETING en_GB approved 12082814 1003215744025004
39 sales_quota_quotation MARKETING en_GB approved 12082754 280909591303246
40 sales_quota_proforma UTILITY en_GB approved 12082725 962648584987130

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); each row is one item from https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

Playbook bodies (English component text)

Each block is the standard playbook text for that template. Variables like {{1}} are WhatsApp placeholders. Header media (image/video/document) is named by format only; WhatsApp CDN signed URLs are not mirrored. Example body_text arrays that looked like staff/customer personal data or real order-refs were omitted. Dummy examples (Tom / Jerry / generic product) may be noted.

z_promo_0810

Header (video): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Remove rust, paint (varnish), grease, etc., without damaging the surface.

Footer:

RustOff, Only from AM.CO.ZA

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 47529551 / name z_promo_0810; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

sales_transfer

Body:

Good day! The sales team is back at work now. Would you like me to transfer you to them?

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46778848 / name sales_transfer; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_dispatch

Body:

Good day, we would like to confirm your phone number as listed in a warehouse dispatch document we received.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565594 / name z_dispatch; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_manual

Body:

Good day, we would like to confirm your phone number as wrote on a client info sheet we recently digitized.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565593 / name z_manual; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_app

Body:

Good day, we would like to confirm your phone number as provided in the key information section of an app we developed.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565592 / name z_app; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_email

Body:

Good day, we would like to confirm your phone number as mentioned in an email we received.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Lastly, you can WhatsApp +27766666699 to request a copy of the email if you are as cautious as we are.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565576 / name z_email; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_order_am

Body:

Good day, we would like to confirm your phone number as provided in a quotation you requested from our salesperson.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565575 / name z_order_am; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_order_buythis

Body:

Good day, we would like to confirm your phone number as used in a Buythis Online Store order.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565574 / name z_order_buythis; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_contact

Body:

Good day, we would like to confirm your phone number as provided in a contact form you or someone else submitted.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565573 / name z_contact; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

z_call

Body:

Good day, we would like to confirm your phone number as provided during a phone call with us by you or someone else.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46565572 / name z_call; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_dormant_4

Body:

Well, we will have to remove you from our contacts. If you still want to communicate with us, please reply.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46329433 / name notification_dormant_4; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_dormant_3

Body:

We really miss you here.

If you can see this message, please reply.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46329430 / name notification_dormant_3; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_dormant_2

Body:

I messaged you last week, and I haven't heard back from you. Is everything alright?

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46329421 / name notification_dormant_2; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_dormant_1

Body:

I haven't received any messages from you in the past few months. 

Are you alright?

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 46329419 / name notification_dormant_1; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_intro

Body:

Hi {{1}}. This is Machine.Africa, we are talking care of all machines sold by AM.CO.ZA group of companies.

I like to talk about the {{2}}. 
How are you today?

Example placeholders (dummy, not a customer record): [["Tom", "the issues"]]

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 33917338 / name support_intro; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

sales_quota_infor

Body:

If you would like a formal quotation for {{1}} from AM.CO.ZA, please provide the relevant information:

➤ Your company name, and VAT number if you have one;
➤ Your full name;
➤ Your contact number if different from this one, or landline;
➤ Your email address;
➤ Your full address if you need door-to-door delivery.

Thank you.

Example placeholders (dummy, not a customer record): [["Tom"]]

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 33043643 / name sales_quota_infor; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_license_manual

Body:

At the bottom of the link below, there is a section called "_Contact us for manual deactivation assistance_." Please *read and send the required information to the designated email address*. We will forward the information you sent to the software developer and try to reactivate the software.

Unfortunately, *we cannot offer any guarantee of the outcome*. The software developer will not provide a reason either, as they have to maintain the confidentiality of their copyright protection method. 

The expected *turnaround time is at least 3 working days*.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 20476521 / name support_license_manual; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_license_nocopy

Body:

In order for us to support your software, you will need to find your copy of the software to access the software activation code. This is either a printed copy inside the machine delivered to you or a scanned copy emailed to you. *If you have lost your software activation code, we cannot help as we do not keep records of the software sold.* We would suggest that you buy another one and keep it in a safe place.

If you have both the Software ID and Activation Code, but you cannot activate your installation due to a previous installation still being active, please visit this page about installations and deactivations.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 20189186 / name support_license_nocopy; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_callout

Body:

Seems we cannot remotely solve the issue you are facing. *Please consider booking a technician from us* for diagnosis and repair.

To start the process, *please fill out the call-out form* by clicking the button below. You will then receive a Call-out Request Number (CORN). *Please wait for our colleague to contact you for the call-out quotation and booking.*

Call-out does involve our technician cost and travel cost. Accommodation may also be required if the distance is far from us to your premises. You may also *use the option to drop off the machine back to us* for diagnosis and repair.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 19796860 / name support_callout; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_dropoff

Body:

Seems we cannot remotely solve the issue you are facing. *Please consider sending the machine back to us* for diagnosis and repair.

📋To start the process, *please fill out the form by clicking the button below*. You will then receive a Dropoff Authorization Number (*`​``DAN`​``*) and instructions on how to send the machine back to us.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 19796722 / name support_dropoff; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_fulfillment_dispatched

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for purchasing from AM.CO.ZA or one of our sister companies. This is a confirmation email stating that your purchase has been dispatched and collected by logistic company.

*Order Reference: {{1}}*

We have sent the dispatch document to your email address, and you can find details such as the waybill number inside.

*Before You Sign for Your Package*

Please check and confirm if everything is in order. *We strongly recommend that you personally open your package before the delivery and take photos in order to ensure that the products that you received are complete and intact.* Failure to do so will result in the delivery being complete and finalized on our side and therefore it will be difficult for you to make any kind of claims later on.

Example placeholders (dummy, not a customer record): [["123456"]]

Footer:

System notification. Do not reply.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 17187191 / name notification_fulfillment_dispatched; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_fulfillment_collection_sunnyrock

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for purchasing from AM.CO.ZA or one of our sister companies, your package is ready for collection.

*Order Reference: {{1}}*

Please come to our warehouse and collect. There is a collection note sent to your email with more details of the collection. You can print it and bring it with you, or just remember the above Order Reference, which is needed for the collection.

*Our Warehouse Address is:*
2 Makro Place (Blue Gate),
Sunnyrock 1401,
Gauteng
GPS Coordinates: -26.167, 28.170

*Our Working Hours are:*
Monday to Friday: 07:30 - 16:00
Saturday: 07:30 - 12:30 (Closed if Friday is a Holiday)
Public Holiday: Close
We have 24/7 security. After hour collection from Security is possible BUT MUST be prearranged with your salesperson or the online store.

See you soon.

Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only).

Footer:

System notification. Do not reply.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 16268136 / name notification_fulfillment_collection_sunnyrock; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

express_order_new

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for your purchase at a Fulfill Express powered store. Your order number is *{{1}}*, and the amount spent is {{2}}. 

If you would like to view the order, or generate an invoice with customized details for your purchase, please open this link: [private stock URL omitted]

Example placeholders (dummy, not a customer record): [["A123456", "R123"]]

Footer:

System notification. Do not reply.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 13957575 / name express_order_new; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

notification_bb_new

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

This is a notification from Bank.Broker - a service used by AM.CO.ZA to process payments. *An amount of {{1}} with payment reference number {{2}} has been received on {{3}}*. This is not a confirmation of payment, rather it is a friendly notification. Further processing and adjustment will be required.

If this is a payment made by you, which we believe it is, the system has triggered this message to you. *Your salesperson {{4}} will process the necessary steps for your order to be completed.*

Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only).

Footer:

System notification. Do not reply.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12086190 / name notification_bb_new; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

hi_intro

Body:

Thank you for contacting AM.CO.ZA Sales.

How are you today?

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12085359 / name hi_intro; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

address_sunnyrock

Body:

The AM.CO.ZA Sunnyrock HQ is located at: *2 Makro Place (Blue Gate), Sunnyrock*, Germiston 1401. GPS coordinates: -26.167, 28.170
AM.CO.ZA Sales, Machine.Africa and Ambitious Academy are operated at this address.

➤ If you have *Google Maps*, search “am.co.za” to find us;
➤ If you arrive by the *N12 highway*, off ramp (Exit 422) M37 Germiston, turn off the opposite direction towards Edenvale, after about 400m, then turn first Left at BP, you will see our building;
➤ If you arrive by *R24 highway*, off ramp (Exit 8) M37 Edenvale, turn off the opposite direction towards Edenvale, about 800m you will pass under N12, then turn first Left at BP, you will see our building;

Thank you for visiting us, see you soon.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12085081 / name address_sunnyrock; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

sales_follow

Body:

Thank you for your enquiry about our products.
This is a friendly follow-up to see if you are still interested in our products. If you need more info please let us know.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084972 / name sales_follow; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_no_software

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. Software is key to our machines' success. 

Our software solutions might be able to work with other machines as well, however, we have not tested this and do not have any knowledge of whether it will work. When you purchase the software, it is a clearly-stated condition of the sale that *we do not provide support when the software is not used on our machines*.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084757 / name support_no_software; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_remote_about

Body:

It appears that allowing us to connect to your computer remotely will be a more efficient way to help you solve the challenges you are currently facing. 

We use TeamViewer Corporate Solution to power our remote assistance, please download the customised software on your computer by visiting:
*https://am.co.za/remote*
which will download the software based on your operating system. It’s secure and lightweight, to see how it works, you can visit https://am.co.za/support/remote to learn more.

Please remember to stay close to your computer, that way you will be able to see how it is done, but also if I need some help you will be available.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084592 / name support_remote_about; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

hi_how_are_you

Body:

Hi {{1}}, this 060 600 6000 number used by AM.CO.ZA Sales.

We humbly offer our expertise in CNC and printing machines, catering to the signage, furniture, and fabrication industries. Should you require any assistance with machines, software, spare parts, or consumables, please feel free to inquire. We are here to help and serve your needs.

My name is {{2}}. How are you today?

Example placeholders (dummy, not a customer record): [["Tom", "Jerry"]]

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084490 / name hi_how_are_you; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

hi_name

Body:

Hi {{1}},
This is AM.CO.ZA Sales on 060 600 6000. How are you doing today?

Example placeholders (dummy, not a customer record): [["Tom"]]

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084338 / name hi_name; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_no_machine

Body:

We, the AM.CO.ZA group of companies, are focused on delivering the best machinery and solutions to our clients. We believe loyalty should be rewarded. We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines.

However, *we will not be able to provide any technical support or advice for machines not sold by us*. If you believe the machine was supplied by us, please send an email to barcode@am.co.za with your proof of purchase to reestablish the barcode of the machine.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084290 / name support_no_machine; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_resource

Body:

We have many online resources which we have built up over the years for our clients, and I believe you will also find them useful as well:

➤ www.cncu.co.za (CNCU means CNC Utility) is a website with all our software, drivers, manuals, tools etc. It features a huge collection of files, *free download*, with no registration required.

➤ www.SortIT.co.za has our problem-solving videos for our own technicians. You can also *search “am.co.za” on YouTube* to find more videos on machine installation, operation and problem-solving.

➤ www.SoftwareTraining.co.za has plenty of small easy-to-watch *videos on solving software problems*. This is an ongoing project with new videos updated daily.

We would love to do business with you, please consider buying your next machine from us. Would you like me to transfer you to a salesperson?

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12084195 / name support_resource; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

conversation_close

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

*Thank you for your time.* I am going to close this conversation now. Please send a message again to reopen it once you have a new inquiry. We are always here for you.
*Have a nice day.*
_(do not reply, unless you want to continue the conversation)_

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12083874 / name conversation_close; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_no_spare

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of spare parts and accessories for the machines we sell. Some of the spare parts and accessories are only for our machines but the majority of them are *quite generic and might work for third party machines*. However, we have not tested that and cannot guarantee they will work. When you purchase spare parts and/or accessories, it is a clearly-stated condition of the sale that *we do not provide support when spare parts and accessories are not used on our machines*.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12083784 / name support_no_spare; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_no_consumable

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of consumables for the machines we sell. We believe the majority of them, if not all, are able to be used for third party machines as well. However, *we have not tested that and cannot guarantee they will work*. When you purchase consumables, it is a clearly-stated condition of the sale that *we do not provide support when consumables are not used on our machines*. We will also not take any responsibility for incorrectly-used consumables or any consequences that arise from their use.

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12083527 / name support_no_consumable; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_license_start

Body:

This looks like it might be a software licensing issue. I would like to direct you to one of our pages which will *explain how software ownership or licensing works*. 

Whether you want to reinstall the software because it crashed or whether you want to install it on a different computer, you will first need to deactivate the software – detach the license – which the page will explain in four ways including Automatic, Manual Deactivation, Additional Tools and finally Alternative Methods. 

Please read this carefully *as software deactivation is not a service we can offer remotely*. The url is
https://softwaretraining.co.za/deactivate

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12083006 / name support_license_start; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

support_license_owner

Body:

We have lots of free software which you can download from cncu.co.za. However, the software you have, is paid software that was licensed to the original owner only. *The license is NOT transferable*. We suggest that you buy your own software. 

*If you require help from the previous owner to assist you, here is a guide for him/her to deactivate the existing software license for you.* Please remember he/she remains the owner of the software and as such, is responsible for helping you with all installations and deactivations - now and in the future.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12082814 / name support_license_owner; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

sales_quota_quotation

Header (document): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

For the *{{1}}* you enquired from us, a quotation has been generated. Please check this carefully.
Thank you for contact 060 600 6000 AM.CO.ZA Sales.

Example placeholders (dummy, not a customer record): [["vinyl cutting machine"]]

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12082754 / name sales_quota_quotation; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

sales_quota_proforma

Header (document): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

This is the pro-forma invoice based on the above quotation you requested. *Our banking details are listed on the quotation just below the list of all products.* If you have any queries or changes you like to make, please let us know.

Buttons:

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); template id 12082725 / name sales_quota_proforma; https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z.

Skipped this pass (not in the playbook)

Skipped 25 of 65 (sample 22, AUTHENTICATION 3, non-English 16 which all also start with sample_, pending_deletion 0).

name category language status template id skip
z_winapp_code AUTHENTICATION en_GB approved 47442190 auth
machine_africa_verification_code AUTHENTICATION en_GB approved 46486405 auth
sample_shipping_confirmation UTILITY pt_BR approved 46308562 sample,non-en
sample_purchase_feedback MARKETING en_US approved 36828349 sample
sample_purchase_feedback MARKETING id approved 36828348 sample,non-en
sample_issue_resolution MARKETING id approved 36828347 sample,non-en
sample_issue_resolution UTILITY en_US approved 36828346 sample
sample_issue_resolution MARKETING es approved 36828345 sample,non-en
sample_issue_resolution MARKETING pt_BR approved 36828344 sample,non-en
sample_movie_ticket_confirmation UTILITY id approved 36828343 sample,non-en
sample_movie_ticket_confirmation UTILITY pt_BR approved 36828342 sample,non-en
sample_movie_ticket_confirmation UTILITY en_US approved 36828341 sample
sample_movie_ticket_confirmation UTILITY es approved 36828340 sample,non-en
sample_shipping_confirmation UTILITY es approved 36828339 sample,non-en
sample_shipping_confirmation UTILITY id approved 36828338 sample,non-en
sample_shipping_confirmation UTILITY en_US approved 36828336 sample
cheers_verification_code AUTHENTICATION en_GB approved 33053410 auth
sample_flight_confirmation UTILITY es approved 8638153 sample,non-en
sample_happy_hour_announcement MARKETING pt_BR approved 8638152 sample,non-en
sample_flight_confirmation UTILITY pt_BR approved 8638151 sample,non-en
sample_happy_hour_announcement MARKETING id approved 8638150 sample,non-en
sample_flight_confirmation UTILITY id approved 8638149 sample,non-en
sample_happy_hour_announcement MARKETING es approved 8638147 sample,non-en
sample_flight_confirmation UTILITY en_US approved 6288245 sample
sample_happy_hour_announcement MARKETING en_US approved 5725630 sample

Source: respond.io sales workspace, WhatsApp Business channel 122916 (+27 60 600 6000); https://api.respond.io/v2/space/channel/122916/template; fetched_at 2026-08-16T16:42:27Z. AUTHENTICATION skipped by policy (z_winapp_code, machine_africa_verification_code, cheers_verification_code). Meta sample_* templates skipped even when English.

Not fetched / leftover

English only. No staff or customer personal data. No credit cards / sales reports / company financials. Product prices in templates allowed (none of the kept bodies print a live price list; express_order_new / notification_bb_new use amount variables).