8i logo 8i.co.za AM.CO.ZA Knowledge Base

AM.CO.ZA Support WhatsApp templates (respond.io playbook INDEX)

What this is: One INDEX dest listing the English AM playbook templates on the support WhatsApp channel, with approved English body/component text. Sales and support are separate tracks for other AIs. sales_* names that exist on this support channel are still support-workspace templates (channel 224054) and are kept here as AM playbook copy used on support WhatsApp; they are not a fetch of the sales channel.

What this is not: Not sales-track templates dest. Not chat history. Not Website Chat. Not a machinery how-to. Not VinylCut 5 training. Not PrintUP. Not UltraPrint and not UltraPrint framed as AM RIP. UltraPrint / PrintUP / VinylCut strings are absent from these template bodies (one quotation example uses the generic product phrase “vinyl cutting machine”).

English confirmation: kept templates have languageCode en / en_GB / en_US and English component text from this GET.

Keep / skip (this GET)

Live list this GET: 68 templates on channel 224054 (catalog on box also said 68 support WhatsApp). Kept 39 English AM playbook templates. Skipped 29 templates (sample 22, auth 3, pending_deletion 4, non-en 16 overlapping sample).

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

INDEX of kept templates

# name category language status template id (respond.io id) WhatsApp templateId
1 sales_transfer MARKETING en approved 46778847 1494906621597250
2 z_dispatch MARKETING en approved 46565597 1299790428420648
3 z_manual MARKETING en approved 46565596 771803788531313
4 z_app MARKETING en approved 46565595 24134915159505786
5 z_email MARKETING en approved 46565582 524289770745926
6 z_order_am MARKETING en approved 46565581 1098608328893985
7 z_order_buythis MARKETING en approved 46565580 1084642660305091
8 z_contact MARKETING en approved 46565579 1075244014718747
9 z_call MARKETING en approved 46565578 910431961301413
10 notification_dormant_4 UTILITY en_GB approved 46329432 449580864337460
11 notification_dormant_3 MARKETING en_GB approved 46329431 533830406057896
12 notification_dormant_2 MARKETING en_GB approved 46329422 904334041140874
13 notification_dormant_1 MARKETING en_GB approved 46329418 1071255564656719
14 support_no_consumable MARKETING en_GB approved 46308561 277950131549004
15 support_intro MARKETING en_GB approved 33917402 1136267377709918
16 sales_quota_infor MARKETING en_GB approved 33043580 951568193327822
17 support_no_machine MARKETING en_GB approved 27166746 6368882226500328
18 support_license_owner MARKETING en_GB approved 27166745 1003215744025004
19 notification_fulfillment_collection_sunnyrock UTILITY en_GB approved 27166743 1304541700265946
20 conversation_close UTILITY en_GB approved 27166742 1064656087838856
21 support_license_start MARKETING en_GB approved 27166740 1402084543681483
22 hi_intro MARKETING en_GB approved 27166738 257779710344153
23 sales_follow MARKETING en_GB approved 27166735 274508058551919
24 sales_quota_proforma UTILITY en_GB approved 27166733 962648584987130
25 notification_bb_new UTILITY en_GB approved 27166732 634266445318584
26 hi_name MARKETING en_GB approved 27166731 617306486897290
27 support_resource MARKETING en_GB approved 27166728 1458171588313608
28 sales_quota_quotation MARKETING en_GB approved 27166727 280909591303246
29 notification_fulfillment_dispatched UTILITY en_GB approved 27166722 359988639922064
30 support_no_software MARKETING en_GB approved 27166719 265366492871341
31 support_remote_about MARKETING en_GB approved 27166718 964146674875561
32 address_sunnyrock UTILITY en_GB approved 27166713 658675679478611
33 support_no_spare MARKETING en_GB approved 27166712 6904628472894981
34 support_dropoff UTILITY en_GB approved 27166708 1330355747615229
35 hi_how_are_you MARKETING en_GB approved 27166706 290854043615091
36 support_license_nocopy UTILITY en_GB approved 27166705 316054004724048
37 support_license_manual UTILITY en_GB approved 27166704 310141258652827
38 express_order_new UTILITY en_GB approved 27166703 1006078910595506
39 support_callout UTILITY en_GB approved 27166702 886822599520716

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); each row is one item from https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

Playbook bodies (English component text)

Each block is the standard playbook text for that template. Variables like {{1}} are WhatsApp placeholders. Header media (image/video/document) is named by format only; WhatsApp CDN signed URLs are not mirrored. Example body_text arrays that looked like staff/customer personal data or real order-refs were omitted. Dummy examples (Tom / Jerry / generic product) may be noted.

sales_transfer

Body:

Good day! The sales team is back at work now. Would you like me to transfer you to them?

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46778847 / name sales_transfer; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_dispatch

Body:

Good day, we would like to confirm your phone number as listed in a warehouse dispatch document we received.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565597 / name z_dispatch; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_manual

Body:

Good day, we would like to confirm your phone number as wrote on a client info sheet we recently digitized.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565596 / name z_manual; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_app

Body:

Good day, we would like to confirm your phone number as provided in the key information section of an app we developed.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565595 / name z_app; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_email

Body:

Good day, we would like to confirm your phone number as mentioned in an email we received.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Lastly, you can WhatsApp +27766666699 to request a copy of the email if you are as cautious as we are.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565582 / name z_email; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_order_am

Body:

Good day, we would like to confirm your phone number as provided in a quotation you requested from our salesperson.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565581 / name z_order_am; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_order_buythis

Body:

Good day, we would like to confirm your phone number as used in a Buythis Online Store order.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565580 / name z_order_buythis; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_contact

Body:

Good day, we would like to confirm your phone number as provided in a contact form you or someone else submitted.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565579 / name z_contact; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

z_call

Body:

Good day, we would like to confirm your phone number as provided during a phone call with us by you or someone else.

Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46565578 / name z_call; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_dormant_4

Body:

Well, we will have to remove you from our contacts. If you still want to communicate with us, please reply.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46329432 / name notification_dormant_4; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_dormant_3

Body:

We really miss you here.

If you can see this message, please reply.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46329431 / name notification_dormant_3; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_dormant_2

Body:

I messaged you last week, and I haven't heard back from you. Is everything alright?

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46329422 / name notification_dormant_2; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_dormant_1

Body:

I haven't received any messages from you in the past few months. 

Are you alright?

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46329418 / name notification_dormant_1; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_no_consumable

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of consumables for the machines we sell. We believe the majority of them, if not all, are able to be used for third party machines as well. However, *we have not tested that and cannot guarantee they will work*. When you purchase consumables, it is a clearly-stated condition of the sale that *we do not provide support when consumables are not used on our machines*. We will also not take any responsibility for incorrectly-used consumables or any consequences that arise from their use.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 46308561 / name support_no_consumable; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_intro

Body:

Hi {{1}}. This is Machine.Africa, we are talking care of all machines sold by AM.CO.ZA group of companies.

I like to talk about the {{2}}. 
How are you today?

Example placeholders (dummy, not a customer record): [["Tom", "the issues"]]

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 33917402 / name support_intro; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

sales_quota_infor

Body:

If you would like a formal quotation for {{1}} from AM.CO.ZA, please provide the relevant information:

➤ Your company name, and VAT number if you have one;
➤ Your full name;
➤ Your contact number if different from this one, or landline;
➤ Your email address;
➤ Your full address if you need door-to-door delivery.

Thank you.

Example placeholders (dummy, not a customer record): [["Tom"]]

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 33043580 / name sales_quota_infor; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_no_machine

Body:

We, the AM.CO.ZA group of companies, are focused on delivering the best machinery and solutions to our clients. We believe loyalty should be rewarded. We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines.

However, *we will not be able to provide any technical support or advice for machines not sold by us*. If you believe the machine was supplied by us, please send an email to barcode@am.co.za with your proof of purchase to reestablish the barcode of the machine.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166746 / name support_no_machine; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_license_owner

Body:

We have lots of free software which you can download from cncu.co.za. However, the software you have, is paid software that was licensed to the original owner only. *The license is NOT transferable*. We suggest that you buy your own software. 

*If you require help from the previous owner to assist you, here is a guide for him/her to deactivate the existing software license for you.* Please remember he/she remains the owner of the software and as such, is responsible for helping you with all installations and deactivations - now and in the future.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166745 / name support_license_owner; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_fulfillment_collection_sunnyrock

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for purchasing from AM.CO.ZA or one of our sister companies, your package is ready for collection.

*Order Reference: {{1}}*

Please come to our warehouse and collect. There is a collection note sent to your email with more details of the collection. You can print it and bring it with you, or just remember the above Order Reference, which is needed for the collection.

*Our Warehouse Address is:*
2 Makro Place (Blue Gate),
Sunnyrock 1401,
Gauteng
GPS Coordinates: -26.167, 28.170

*Our Working Hours are:*
Monday to Friday: 07:30 - 16:00
Saturday: 07:30 - 12:30 (Closed if Friday is a Holiday)
Public Holiday: Close
We have 24/7 security. After hour collection from Security is possible BUT MUST be prearranged with your salesperson or the online store.

See you soon.

Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only).

Footer:

System notification. Do not reply.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166743 / name notification_fulfillment_collection_sunnyrock; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

conversation_close

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

*Thank you for your time.* I am going to close this conversation now. Please send a message again to reopen it once you have a new inquiry. We are always here for you.
*Have a nice day.*
_(do not reply, unless you want to continue the conversation)_

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166742 / name conversation_close; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_license_start

Body:

This looks like it might be a software licensing issue. I would like to direct you to one of our pages which will *explain how software ownership or licensing works*. 

Whether you want to reinstall the software because it crashed or whether you want to install it on a different computer, you will first need to deactivate the software – detach the license – which the page will explain in four ways including Automatic, Manual Deactivation, Additional Tools and finally Alternative Methods. 

Please read this carefully *as software deactivation is not a service we can offer remotely*. The url is
https://softwaretraining.co.za/deactivate

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166740 / name support_license_start; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

hi_intro

Body:

Thank you for contacting AM.CO.ZA Sales.

How are you today?

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166738 / name hi_intro; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

sales_follow

Body:

Thank you for your enquiry about our products.
This is a friendly follow-up to see if you are still interested in our products. If you need more info please let us know.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166735 / name sales_follow; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

sales_quota_proforma

Header (document): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

This is the pro-forma invoice based on the above quotation you requested. *Our banking details are listed on the quotation just below the list of all products.* If you have any queries or changes you like to make, please let us know.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166733 / name sales_quota_proforma; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_bb_new

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

This is a notification from Bank.Broker - a service used by AM.CO.ZA to process payments. *An amount of {{1}} with payment reference number {{2}} has been received on {{3}}*. This is not a confirmation of payment, rather it is a friendly notification. Further processing and adjustment will be required.

If this is a payment made by you, which we believe it is, the system has triggered this message to you. *Your salesperson {{4}} will process the necessary steps for your order to be completed.*

Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only).

Footer:

System notification. Do not reply.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166732 / name notification_bb_new; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

hi_name

Body:

Hi {{1}},
This is AM.CO.ZA Sales on 060 600 6000. How are you doing today?

Example placeholders (dummy, not a customer record): [["Tom"]]

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166731 / name hi_name; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_resource

Body:

We have many online resources which we have built up over the years for our clients, and I believe you will also find them useful as well:

➤ www.cncu.co.za (CNCU means CNC Utility) is a website with all our software, drivers, manuals, tools etc. It features a huge collection of files, *free download*, with no registration required.

➤ www.SortIT.co.za has our problem-solving videos for our own technicians. You can also *search “am.co.za” on YouTube* to find more videos on machine installation, operation and problem-solving.

➤ www.SoftwareTraining.co.za has plenty of small easy-to-watch *videos on solving software problems*. This is an ongoing project with new videos updated daily.

We would love to do business with you, please consider buying your next machine from us. Would you like me to transfer you to a salesperson?

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166728 / name support_resource; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

sales_quota_quotation

Header (document): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

For the *{{1}}* you enquired from us, a quotation has been generated. Please check this carefully.
Thank you for contact 060 600 6000 AM.CO.ZA Sales.

Example placeholders (dummy, not a customer record): [["vinyl cutting machine"]]

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166727 / name sales_quota_quotation; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

notification_fulfillment_dispatched

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for purchasing from AM.CO.ZA or one of our sister companies. This is a confirmation email stating that your purchase has been dispatched and collected by logistic company.

*Order Reference: {{1}}*

We have sent the dispatch document to your email address, and you can find details such as the waybill number inside.

*Before You Sign for Your Package*

Please check and confirm if everything is in order. *We strongly recommend that you personally open your package before the delivery and take photos in order to ensure that the products that you received are complete and intact.* Failure to do so will result in the delivery being complete and finalized on our side and therefore it will be difficult for you to make any kind of claims later on.

Example placeholders (dummy, not a customer record): [["123456"]]

Footer:

System notification. Do not reply.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166722 / name notification_fulfillment_dispatched; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_no_software

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. Software is key to our machines' success. 

Our software solutions might be able to work with other machines as well, however, we have not tested this and do not have any knowledge of whether it will work. When you purchase the software, it is a clearly-stated condition of the sale that *we do not provide support when the software is not used on our machines*.

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166719 / name support_no_software; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_remote_about

Body:

It appears that allowing us to connect to your computer remotely will be a more efficient way to help you solve the challenges you are currently facing. 

We use TeamViewer Corporate Solution to power our remote assistance, please download the customised software on your computer by visiting:
*https://am.co.za/remote*
which will download the software based on your operating system. It’s secure and lightweight, to see how it works, you can visit https://am.co.za/support/remote to learn more.

Please remember to stay close to your computer, that way you will be able to see how it is done, but also if I need some help you will be available.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166718 / name support_remote_about; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

address_sunnyrock

Body:

The AM.CO.ZA Sunnyrock HQ is located at: *2 Makro Place (Blue Gate), Sunnyrock*, Germiston 1401. GPS coordinates: -26.167, 28.170
AM.CO.ZA Sales, Machine.Africa and Ambitious Academy are operated at this address.

➤ If you have *Google Maps*, search “am.co.za” to find us;
➤ If you arrive by the *N12 highway*, off ramp (Exit 422) M37 Germiston, turn off the opposite direction towards Edenvale, after about 400m, then turn first Left at BP, you will see our building;
➤ If you arrive by *R24 highway*, off ramp (Exit 8) M37 Edenvale, turn off the opposite direction towards Edenvale, about 800m you will pass under N12, then turn first Left at BP, you will see our building;

Thank you for visiting us, see you soon.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166713 / name address_sunnyrock; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_no_spare

Body:

We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of spare parts and accessories for the machines we sell. Some of the spare parts and accessories are only for our machines but the majority of them are *quite generic and might work for third party machines*. However, we have not tested that and cannot guarantee they will work. When you purchase spare parts and/or accessories, it is a clearly-stated condition of the sale that *we do not provide support when spare parts and accessories are not used on our machines*.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166712 / name support_no_spare; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_dropoff

Body:

Seems we cannot remotely solve the issue you are facing. *Please consider sending the machine back to us* for diagnosis and repair.

📋To start the process, *please fill out the form by clicking the button below*. You will then receive a Dropoff Authorization Number (*```DAN```*) and instructions on how to send the machine back to us.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166708 / name support_dropoff; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

hi_how_are_you

Body:

Hi {{1}}, this 060 600 6000 number used by AM.CO.ZA Sales.

We humbly offer our expertise in CNC and printing machines, catering to the signage, furniture, and fabrication industries. Should you require any assistance with machines, software, spare parts, or consumables, please feel free to inquire. We are here to help and serve your needs.

My name is {{2}}. How are you today?

Example placeholders (dummy, not a customer record): [["Tom", "Jerry"]]

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166706 / name hi_how_are_you; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_license_nocopy

Body:

In order for us to support your software, you will need to find your copy of the software to access the software activation code. This is either a printed copy inside the machine delivered to you or a scanned copy emailed to you. *If you have lost your software activation code, we cannot help as we do not keep records of the software sold.* We would suggest that you buy another one and keep it in a safe place.

If you have both the Software ID and Activation Code, but you cannot activate your installation due to a previous installation still being active, please visit this page about installations and deactivations.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166705 / name support_license_nocopy; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_license_manual

Body:

At the bottom of the link below, there is a section called "_Contact us for manual deactivation assistance_." Please *read and send the required information to the designated email address*. We will forward the information you sent to the software developer and try to reactivate the software.

Unfortunately, *we cannot offer any guarantee of the outcome*. The software developer will not provide a reason either, as they have to maintain the confidentiality of their copyright protection method. 

The expected *turnaround time is at least 3 working days*.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166704 / name support_license_manual; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

express_order_new

Header (image): media handle present on this GET; signed WhatsApp CDN URL not mirrored.

Body:

Thank you for your purchase at a Fulfill Express powered store. Your order number is *{{1}}*, and the amount spent is {{2}}. 

If you would like to view the order, or generate an invoice with customized details for your purchase, please open this link: [private stock URL omitted]

Example placeholders (dummy, not a customer record): [["A123456", "R123"]]

Footer:

System notification. Do not reply.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166703 / name express_order_new; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

support_callout

Body:

Seems we cannot remotely solve the issue you are facing. *Please consider booking a technician from us* for diagnosis and repair.

To start the process, *please fill out the call-out form* by clicking the button below. You will then receive a Call-out Request Number (CORN). *Please wait for our colleague to contact you for the call-out quotation and booking.*

Call-out does involve our technician cost and travel cost. Accommodation may also be required if the distance is far from us to your premises. You may also *use the option to drop off the machine back to us* for diagnosis and repair.

Buttons:

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id 27166702 / name support_callout; https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z.

Skipped this pass (not in the playbook)

Skipped 29 of 68 (sample 22, AUTHENTICATION 3, pending_deletion 4, non-English 16 which all also start with sample_).

name category language status template id skip
z_promo_0728 MARKETING en pending_deletion 47483540 pending_deletion
z_promo_0727 MARKETING en pending_deletion 47483372 pending_deletion
z_winapp_code AUTHENTICATION en_GB approved 47442189 auth
z_promo_0713 MARKETING en pending_deletion 47434116 pending_deletion
z_promo_0712 MARKETING en pending_deletion 47433142 pending_deletion
sample_flight_confirmation UTILITY pt_BR approved 47160405 sample,non-en
sample_movie_ticket_confirmation UTILITY id approved 47160404 sample,non-en
machine_africa_verification_code AUTHENTICATION en_GB approved 46486404 auth
sample_purchase_feedback MARKETING en_US approved 41435819 sample
sample_purchase_feedback MARKETING id approved 41435818 sample,non-en
sample_issue_resolution MARKETING id approved 41435817 sample,non-en
sample_issue_resolution UTILITY en_US approved 41435816 sample
sample_issue_resolution MARKETING es approved 41435815 sample,non-en
sample_issue_resolution MARKETING pt_BR approved 41435814 sample,non-en
sample_movie_ticket_confirmation UTILITY pt_BR approved 41435812 sample,non-en
sample_movie_ticket_confirmation UTILITY en_US approved 41435811 sample
sample_movie_ticket_confirmation UTILITY es approved 41435810 sample,non-en
sample_shipping_confirmation UTILITY es approved 41435809 sample,non-en
sample_shipping_confirmation UTILITY id approved 41435808 sample,non-en
sample_shipping_confirmation UTILITY pt_BR approved 41435807 sample,non-en
sample_shipping_confirmation UTILITY en_US approved 41435806 sample
cheers_verification_code AUTHENTICATION en_GB approved 33053347 auth
sample_happy_hour_announcement MARKETING en_US approved 27166754 sample
sample_happy_hour_announcement MARKETING pt_BR approved 27166753 sample,non-en
sample_happy_hour_announcement MARKETING id approved 27166752 sample,non-en
sample_happy_hour_announcement MARKETING es approved 27166751 sample,non-en
sample_flight_confirmation UTILITY es approved 27166749 sample,non-en
sample_flight_confirmation UTILITY en_US approved 27166748 sample
sample_flight_confirmation UTILITY id approved 27166747 sample,non-en

Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); https://api.respond.io/v2/space/channel/224054/template; fetched_at 2026-08-16T16:52:03Z. AUTHENTICATION skipped by policy (z_winapp_code, machine_africa_verification_code, cheers_verification_code). Meta sample_* templates skipped even when English. pending_deletion skipped (z_promo_0728, z_promo_0727, z_promo_0713, z_promo_0712).

Not fetched / leftover

English only. No staff or customer personal data. No credit cards / sales reports / company financials. Product prices in templates allowed (none of the kept bodies print a live price list; express_order_new / notification_bb_new use amount variables).