--- title: AM.CO.ZA Support WhatsApp templates (respond.io playbook INDEX) track: SUPPORT channel: WhatsApp Business +27 60 600 7000 channel_id: 224054 channel_label: +27 60 600 7000 source_url: https://api.respond.io/v2/space/channel/224054/template source_ref: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000) fetched_at: 2026-08-16T16:52:03Z category: whatsapp pass: respondio-support-templates later_t_path: T:\V\sources\whatsapp\support\respondio-support-templates.md related_urls: - [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) - [https://am.co.za/](https://am.co.za/) - [https://am.co.za/support](https://am.co.za/support) - [https://softwaretraining.co.za/](https://softwaretraining.co.za/) - [https://cncu.co.za/](https://cncu.co.za/) notes: SUPPORT track INDEX/playbook of English AM WhatsApp Business templates on the official AM support WhatsApp (respond.io wrap of WhatsApp Business API, channel 224054, +27 60 600 7000). Not the sales track. Sales channel 122916 was not fetched this pass (sales INDEX already exists). Webchat 272240 was not fetched this pass (catalog was 0). Chat history was not fetched this pass. AUTHENTICATION templates skipped. sample_ templates skipped. Non-English (pt_BR/id/es) skipped. pending_deletion skipped. VinylCut/PrintUP/UltraPrint strings are absent from these template bodies; this dest is AM WhatsApp playbook, not machinery how-tos and not UltraPrint-as-RIP. Staff/customer personal data in WhatsApp example placeholder arrays omitted. Product prices in templates allowed; no credit cards / sales reports / company financials in this dest. DRAFT on the box for later T:\V landing (PC offline this pass; vinylcut-remove-strokes land not done). Support track also includes Website Chat history later (same data source, all dates) — NOT this dest. --- # AM.CO.ZA Support WhatsApp templates (respond.io playbook INDEX) - **Track:** SUPPORT - **Channel:** WhatsApp Business **+27 60 600 7000** (respond.io channel **224054**) - **Official AM support WhatsApp** (respond.io wrap of WhatsApp Business API). This is **not** the sales track. - **fetched_at:** `2026-08-16T16:52:03Z` (this GET). HTTP Date on the response was Sun, 16 Aug 2026 16:52:03 GMT. - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); GET `limit=100`; pagination.next was null so one page covered the catalog. - **GET count this pass:** 1 (support WhatsApp channel 224054 only). Sales workspace token unused. Sales channel 122916 not fetched. Webchat 272240 not fetched. Chat history not fetched. - **Later T: path (not landed this pass):** `T:\V\sources\whatsapp\support\respondio-support-templates.md` - **Support track later:** Website Chat history (same data source, all dates) — **not this dest**. **What this is:** One INDEX dest listing the English AM playbook templates on the **support** WhatsApp channel, with approved English body/component text. Sales and support are **separate tracks** for other AIs. `sales_*` names that exist **on this support channel** are still support-workspace templates (channel 224054) and are kept here as AM playbook copy used on support WhatsApp; they are **not** a fetch of the sales channel. **What this is not:** Not sales-track templates dest. Not chat history. Not Website Chat. Not a machinery how-to. Not VinylCut 5 training. Not PrintUP. Not UltraPrint and **not** UltraPrint framed as AM RIP. UltraPrint / PrintUP / VinylCut strings are **absent** from these template bodies (one quotation example uses the generic product phrase “vinyl cutting machine”). English confirmation: kept templates have `languageCode` `en` / `en_GB` / `en_US` and English component text from this GET. ## Keep / skip (this GET) Live list this GET: **68** templates on channel 224054 (catalog on box also said 68 support WhatsApp). Kept **39** English AM playbook templates. Skipped **29** templates (sample **22**, auth **3**, pending_deletion **4**, non-en **16** overlapping sample). Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ## INDEX of kept templates | # | name | category | language | status | template id (respond.io `id`) | WhatsApp `templateId` | |---|------|----------|----------|--------|-------------------------------|------------------------| | 1 | `sales_transfer` | MARKETING | en | approved | 46778847 | 1494906621597250 | | 2 | `z_dispatch` | MARKETING | en | approved | 46565597 | 1299790428420648 | | 3 | `z_manual` | MARKETING | en | approved | 46565596 | 771803788531313 | | 4 | `z_app` | MARKETING | en | approved | 46565595 | 24134915159505786 | | 5 | `z_email` | MARKETING | en | approved | 46565582 | 524289770745926 | | 6 | `z_order_am` | MARKETING | en | approved | 46565581 | 1098608328893985 | | 7 | `z_order_buythis` | MARKETING | en | approved | 46565580 | 1084642660305091 | | 8 | `z_contact` | MARKETING | en | approved | 46565579 | 1075244014718747 | | 9 | `z_call` | MARKETING | en | approved | 46565578 | 910431961301413 | | 10 | `notification_dormant_4` | UTILITY | en_GB | approved | 46329432 | 449580864337460 | | 11 | `notification_dormant_3` | MARKETING | en_GB | approved | 46329431 | 533830406057896 | | 12 | `notification_dormant_2` | MARKETING | en_GB | approved | 46329422 | 904334041140874 | | 13 | `notification_dormant_1` | MARKETING | en_GB | approved | 46329418 | 1071255564656719 | | 14 | `support_no_consumable` | MARKETING | en_GB | approved | 46308561 | 277950131549004 | | 15 | `support_intro` | MARKETING | en_GB | approved | 33917402 | 1136267377709918 | | 16 | `sales_quota_infor` | MARKETING | en_GB | approved | 33043580 | 951568193327822 | | 17 | `support_no_machine` | MARKETING | en_GB | approved | 27166746 | 6368882226500328 | | 18 | `support_license_owner` | MARKETING | en_GB | approved | 27166745 | 1003215744025004 | | 19 | `notification_fulfillment_collection_sunnyrock` | UTILITY | en_GB | approved | 27166743 | 1304541700265946 | | 20 | `conversation_close` | UTILITY | en_GB | approved | 27166742 | 1064656087838856 | | 21 | `support_license_start` | MARKETING | en_GB | approved | 27166740 | 1402084543681483 | | 22 | `hi_intro` | MARKETING | en_GB | approved | 27166738 | 257779710344153 | | 23 | `sales_follow` | MARKETING | en_GB | approved | 27166735 | 274508058551919 | | 24 | `sales_quota_proforma` | UTILITY | en_GB | approved | 27166733 | 962648584987130 | | 25 | `notification_bb_new` | UTILITY | en_GB | approved | 27166732 | 634266445318584 | | 26 | `hi_name` | MARKETING | en_GB | approved | 27166731 | 617306486897290 | | 27 | `support_resource` | MARKETING | en_GB | approved | 27166728 | 1458171588313608 | | 28 | `sales_quota_quotation` | MARKETING | en_GB | approved | 27166727 | 280909591303246 | | 29 | `notification_fulfillment_dispatched` | UTILITY | en_GB | approved | 27166722 | 359988639922064 | | 30 | `support_no_software` | MARKETING | en_GB | approved | 27166719 | 265366492871341 | | 31 | `support_remote_about` | MARKETING | en_GB | approved | 27166718 | 964146674875561 | | 32 | `address_sunnyrock` | UTILITY | en_GB | approved | 27166713 | 658675679478611 | | 33 | `support_no_spare` | MARKETING | en_GB | approved | 27166712 | 6904628472894981 | | 34 | `support_dropoff` | UTILITY | en_GB | approved | 27166708 | 1330355747615229 | | 35 | `hi_how_are_you` | MARKETING | en_GB | approved | 27166706 | 290854043615091 | | 36 | `support_license_nocopy` | UTILITY | en_GB | approved | 27166705 | 316054004724048 | | 37 | `support_license_manual` | UTILITY | en_GB | approved | 27166704 | 310141258652827 | | 38 | `express_order_new` | UTILITY | en_GB | approved | 27166703 | 1006078910595506 | | 39 | `support_callout` | UTILITY | en_GB | approved | 27166702 | 886822599520716 | Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); each row is one item from `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ## Playbook bodies (English component text) Each block is the standard playbook text for that template. Variables like `{{1}}` are WhatsApp placeholders. Header media (image/video/document) is named by format only; WhatsApp CDN signed URLs are **not** mirrored. Example `body_text` arrays that looked like staff/customer personal data or real order-refs were **omitted**. Dummy examples (Tom / Jerry / generic product) may be noted. ### `sales_transfer` - **name:** `sales_transfer` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46778847` (respond.io `id`) - **WhatsApp templateId:** `1494906621597250` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46778847` / name `sales_transfer`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day! The sales team is back at work now. Would you like me to transfer you to them? ``` **Buttons:** - quick_reply: **To Sales** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46778847` / name `sales_transfer`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_dispatch` - **name:** `z_dispatch` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565597` (respond.io `id`) - **WhatsApp templateId:** `1299790428420648` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565597` / name `z_dispatch`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as listed in a warehouse dispatch document we received. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565597` / name `z_dispatch`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_manual` - **name:** `z_manual` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565596` (respond.io `id`) - **WhatsApp templateId:** `771803788531313` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565596` / name `z_manual`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as wrote on a client info sheet we recently digitized. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565596` / name `z_manual`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_app` - **name:** `z_app` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565595` (respond.io `id`) - **WhatsApp templateId:** `24134915159505786` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565595` / name `z_app`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as provided in the key information section of an app we developed. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565595` / name `z_app`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_email` - **name:** `z_email` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565582` (respond.io `id`) - **WhatsApp templateId:** `524289770745926` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565582` / name `z_email`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as mentioned in an email we received. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. Lastly, you can WhatsApp +27766666699 to request a copy of the email if you are as cautious as we are. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565582` / name `z_email`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_order_am` - **name:** `z_order_am` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565581` (respond.io `id`) - **WhatsApp templateId:** `1098608328893985` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565581` / name `z_order_am`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as provided in a quotation you requested from our salesperson. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565581` / name `z_order_am`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_order_buythis` - **name:** `z_order_buythis` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565580` (respond.io `id`) - **WhatsApp templateId:** `1084642660305091` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565580` / name `z_order_buythis`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as used in a Buythis Online Store order. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565580` / name `z_order_buythis`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_contact` - **name:** `z_contact` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565579` (respond.io `id`) - **WhatsApp templateId:** `1075244014718747` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565579` / name `z_contact`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as provided in a contact form you or someone else submitted. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565579` / name `z_contact`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `z_call` - **name:** `z_call` - **category:** MARKETING - **language:** en - **status:** approved - **template id:** `46565578` (respond.io `id`) - **WhatsApp templateId:** `910431961301413` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565578` / name `z_call`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Good day, we would like to confirm your phone number as provided during a phone call with us by you or someone else. Please press "*Play Video*" to allow us to send you a short video and confirm that this number is correct. Otherwise, you can click "Unsubscribe" if you prefer that we not use WhatsApp as our primary contact method to reach you. ``` **Buttons:** - quick_reply: **Play Video** - quick_reply: **Unsubscribe** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46565578` / name `z_call`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_dormant_4` - **name:** `notification_dormant_4` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `46329432` (respond.io `id`) - **WhatsApp templateId:** `449580864337460` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329432` / name `notification_dormant_4`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Well, we will have to remove you from our contacts. If you still want to communicate with us, please reply. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329432` / name `notification_dormant_4`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_dormant_3` - **name:** `notification_dormant_3` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `46329431` (respond.io `id`) - **WhatsApp templateId:** `533830406057896` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329431` / name `notification_dormant_3`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We really miss you here. If you can see this message, please reply. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329431` / name `notification_dormant_3`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_dormant_2` - **name:** `notification_dormant_2` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `46329422` (respond.io `id`) - **WhatsApp templateId:** `904334041140874` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329422` / name `notification_dormant_2`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` I messaged you last week, and I haven't heard back from you. Is everything alright? ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329422` / name `notification_dormant_2`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_dormant_1` - **name:** `notification_dormant_1` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `46329418` (respond.io `id`) - **WhatsApp templateId:** `1071255564656719` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329418` / name `notification_dormant_1`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` I haven't received any messages from you in the past few months. Are you alright? ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46329418` / name `notification_dormant_1`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_no_consumable` - **name:** `support_no_consumable` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `46308561` (respond.io `id`) - **WhatsApp templateId:** `277950131549004` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46308561` / name `support_no_consumable`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of consumables for the machines we sell. We believe the majority of them, if not all, are able to be used for third party machines as well. However, *we have not tested that and cannot guarantee they will work*. When you purchase consumables, it is a clearly-stated condition of the sale that *we do not provide support when consumables are not used on our machines*. We will also not take any responsibility for incorrectly-used consumables or any consequences that arise from their use. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `46308561` / name `support_no_consumable`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_intro` - **name:** `support_intro` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `33917402` (respond.io `id`) - **WhatsApp templateId:** `1136267377709918` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `33917402` / name `support_intro`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Hi {{1}}. This is Machine.Africa, we are talking care of all machines sold by AM.CO.ZA group of companies. I like to talk about the {{2}}. How are you today? ``` _Example placeholders (dummy, not a customer record):_ `[["Tom", "the issues"]]` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `33917402` / name `support_intro`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `sales_quota_infor` - **name:** `sales_quota_infor` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `33043580` (respond.io `id`) - **WhatsApp templateId:** `951568193327822` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `33043580` / name `sales_quota_infor`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` If you would like a formal quotation for {{1}} from AM.CO.ZA, please provide the relevant information: ➤ Your company name, and VAT number if you have one; ➤ Your full name; ➤ Your contact number if different from this one, or landline; ➤ Your email address; ➤ Your full address if you need door-to-door delivery. Thank you. ``` _Example placeholders (dummy, not a customer record):_ `[["Tom"]]` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `33043580` / name `sales_quota_infor`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_no_machine` - **name:** `support_no_machine` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166746` (respond.io `id`) - **WhatsApp templateId:** `6368882226500328` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166746` / name `support_no_machine`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We, the AM.CO.ZA group of companies, are focused on delivering the best machinery and solutions to our clients. We believe loyalty should be rewarded. We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. However, *we will not be able to provide any technical support or advice for machines not sold by us*. If you believe the machine was supplied by us, please send an email to barcode@am.co.za with your proof of purchase to reestablish the barcode of the machine. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166746` / name `support_no_machine`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_license_owner` - **name:** `support_license_owner` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166745` (respond.io `id`) - **WhatsApp templateId:** `1003215744025004` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166745` / name `support_license_owner`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We have lots of free software which you can download from cncu.co.za. However, the software you have, is paid software that was licensed to the original owner only. *The license is NOT transferable*. We suggest that you buy your own software. *If you require help from the previous owner to assist you, here is a guide for him/her to deactivate the existing software license for you.* Please remember he/she remains the owner of the software and as such, is responsible for helping you with all installations and deactivations - now and in the future. ``` **Buttons:** - URL button: **About Deactivation:** → [https://softwaretraining.co.za/deactivate](https://softwaretraining.co.za/deactivate) - URL button: **Software Training Videos** → [https://softwaretraining.co.za/](https://softwaretraining.co.za/) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166745` / name `support_license_owner`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_fulfillment_collection_sunnyrock` - **name:** `notification_fulfillment_collection_sunnyrock` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166743` (respond.io `id`) - **WhatsApp templateId:** `1304541700265946` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166743` / name `notification_fulfillment_collection_sunnyrock`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (image): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` Thank you for purchasing from AM.CO.ZA or one of our sister companies, your package is ready for collection. *Order Reference: {{1}}* Please come to our warehouse and collect. There is a collection note sent to your email with more details of the collection. You can print it and bring it with you, or just remember the above Order Reference, which is needed for the collection. *Our Warehouse Address is:* 2 Makro Place (Blue Gate), Sunnyrock 1401, Gauteng GPS Coordinates: -26.167, 28.170 *Our Working Hours are:* Monday to Friday: 07:30 - 16:00 Saturday: 07:30 - 12:30 (Closed if Friday is a Holiday) Public Holiday: Close We have 24/7 security. After hour collection from Security is possible BUT MUST be prearranged with your salesperson or the online store. See you soon. ``` _Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only)._ **Footer:** ``` System notification. Do not reply. ``` **Buttons:** - URL button: **Open Google Map** → [https://maps.app.goo.gl/ds3uD5T5R63mGAdV7](https://maps.app.goo.gl/ds3uD5T5R63mGAdV7) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166743` / name `notification_fulfillment_collection_sunnyrock`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `conversation_close` - **name:** `conversation_close` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166742` (respond.io `id`) - **WhatsApp templateId:** `1064656087838856` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166742` / name `conversation_close`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (image): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` *Thank you for your time.* I am going to close this conversation now. Please send a message again to reopen it once you have a new inquiry. We are always here for you. *Have a nice day.* _(do not reply, unless you want to continue the conversation)_ ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166742` / name `conversation_close`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_license_start` - **name:** `support_license_start` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166740` (respond.io `id`) - **WhatsApp templateId:** `1402084543681483` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166740` / name `support_license_start`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` This looks like it might be a software licensing issue. I would like to direct you to one of our pages which will *explain how software ownership or licensing works*. Whether you want to reinstall the software because it crashed or whether you want to install it on a different computer, you will first need to deactivate the software – detach the license – which the page will explain in four ways including Automatic, Manual Deactivation, Additional Tools and finally Alternative Methods. Please read this carefully *as software deactivation is not a service we can offer remotely*. The url is https://softwaretraining.co.za/deactivate ``` **Buttons:** - URL button: **Start Deactivation** → [https://softwaretraining.co.za/deactivate](https://softwaretraining.co.za/deactivate) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166740` / name `support_license_start`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `hi_intro` - **name:** `hi_intro` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166738` (respond.io `id`) - **WhatsApp templateId:** `257779710344153` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166738` / name `hi_intro`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Thank you for contacting AM.CO.ZA Sales. How are you today? ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166738` / name `hi_intro`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `sales_follow` - **name:** `sales_follow` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166735` (respond.io `id`) - **WhatsApp templateId:** `274508058551919` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166735` / name `sales_follow`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Thank you for your enquiry about our products. This is a friendly follow-up to see if you are still interested in our products. If you need more info please let us know. ``` **Buttons:** - quick_reply: **Yes, I am.** - quick_reply: **No, I am not.** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166735` / name `sales_follow`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `sales_quota_proforma` - **name:** `sales_quota_proforma` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166733` (respond.io `id`) - **WhatsApp templateId:** `962648584987130` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166733` / name `sales_quota_proforma`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (document): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` This is the pro-forma invoice based on the above quotation you requested. *Our banking details are listed on the quotation just below the list of all products.* If you have any queries or changes you like to make, please let us know. ``` **Buttons:** - quick_reply: **Have a query** - quick_reply: **Changes needed** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166733` / name `sales_quota_proforma`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_bb_new` - **name:** `notification_bb_new` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166732` (respond.io `id`) - **WhatsApp templateId:** `634266445318584` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166732` / name `notification_bb_new`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (image): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` This is a notification from Bank.Broker - a service used by AM.CO.ZA to process payments. *An amount of {{1}} with payment reference number {{2}} has been received on {{3}}*. This is not a confirmation of payment, rather it is a friendly notification. Further processing and adjustment will be required. If this is a payment made by you, which we believe it is, the system has triggered this message to you. *Your salesperson {{4}} will process the necessary steps for your order to be completed.* ``` _Example body_text omitted (looked like staff/customer personal data or an order-ref-like value; live template body uses variables only)._ **Footer:** ``` System notification. Do not reply. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166732` / name `notification_bb_new`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `hi_name` - **name:** `hi_name` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166731` (respond.io `id`) - **WhatsApp templateId:** `617306486897290` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166731` / name `hi_name`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Hi {{1}}, This is AM.CO.ZA Sales on 060 600 6000. How are you doing today? ``` _Example placeholders (dummy, not a customer record):_ `[["Tom"]]` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166731` / name `hi_name`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_resource` - **name:** `support_resource` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166728` (respond.io `id`) - **WhatsApp templateId:** `1458171588313608` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166728` / name `support_resource`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We have many online resources which we have built up over the years for our clients, and I believe you will also find them useful as well: ➤ www.cncu.co.za (CNCU means CNC Utility) is a website with all our software, drivers, manuals, tools etc. It features a huge collection of files, *free download*, with no registration required. ➤ www.SortIT.co.za has our problem-solving videos for our own technicians. You can also *search “am.co.za” on YouTube* to find more videos on machine installation, operation and problem-solving. ➤ www.SoftwareTraining.co.za has plenty of small easy-to-watch *videos on solving software problems*. This is an ongoing project with new videos updated daily. We would love to do business with you, please consider buying your next machine from us. Would you like me to transfer you to a salesperson? ``` **Buttons:** - URL button: **Download Software** → [https://cncu.co.za/](https://cncu.co.za/) - URL button: **Our YouTube Channel** → [https://www.youtube.com/channel/UCQ1nrhV-DFc4UAVNYBL_BFg?sub_confirmation=1](https://www.youtube.com/channel/UCQ1nrhV-DFc4UAVNYBL_BFg?sub_confirmation=1) - quick_reply: **Yes, transfer me to sales** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166728` / name `support_resource`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `sales_quota_quotation` - **name:** `sales_quota_quotation` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166727` (respond.io `id`) - **WhatsApp templateId:** `280909591303246` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166727` / name `sales_quota_quotation`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (document): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` For the *{{1}}* you enquired from us, a quotation has been generated. Please check this carefully. Thank you for contact 060 600 6000 AM.CO.ZA Sales. ``` _Example placeholders (dummy, not a customer record):_ `[["vinyl cutting machine"]]` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166727` / name `sales_quota_quotation`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `notification_fulfillment_dispatched` - **name:** `notification_fulfillment_dispatched` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166722` (respond.io `id`) - **WhatsApp templateId:** `359988639922064` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166722` / name `notification_fulfillment_dispatched`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (image): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` Thank you for purchasing from AM.CO.ZA or one of our sister companies. This is a confirmation email stating that your purchase has been dispatched and collected by logistic company. *Order Reference: {{1}}* We have sent the dispatch document to your email address, and you can find details such as the waybill number inside. *Before You Sign for Your Package* Please check and confirm if everything is in order. *We strongly recommend that you personally open your package before the delivery and take photos in order to ensure that the products that you received are complete and intact.* Failure to do so will result in the delivery being complete and finalized on our side and therefore it will be difficult for you to make any kind of claims later on. ``` _Example placeholders (dummy, not a customer record):_ `[["123456"]]` **Footer:** ``` System notification. Do not reply. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166722` / name `notification_fulfillment_dispatched`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_no_software` - **name:** `support_no_software` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166719` (respond.io `id`) - **WhatsApp templateId:** `265366492871341` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166719` / name `support_no_software`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. Software is key to our machines' success. Our software solutions might be able to work with other machines as well, however, we have not tested this and do not have any knowledge of whether it will work. When you purchase the software, it is a clearly-stated condition of the sale that *we do not provide support when the software is not used on our machines*. ``` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166719` / name `support_no_software`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_remote_about` - **name:** `support_remote_about` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166718` (respond.io `id`) - **WhatsApp templateId:** `964146674875561` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166718` / name `support_remote_about`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` It appears that allowing us to connect to your computer remotely will be a more efficient way to help you solve the challenges you are currently facing. We use TeamViewer Corporate Solution to power our remote assistance, please download the customised software on your computer by visiting: *https://am.co.za/remote* which will download the software based on your operating system. It’s secure and lightweight, to see how it works, you can visit https://am.co.za/support/remote to learn more. Please remember to stay close to your computer, that way you will be able to see how it is done, but also if I need some help you will be available. ``` **Buttons:** - URL button: **Download Assisting App** → [https://am.co.za/remote](https://am.co.za/remote) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166718` / name `support_remote_about`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `address_sunnyrock` - **name:** `address_sunnyrock` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166713` (respond.io `id`) - **WhatsApp templateId:** `658675679478611` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166713` / name `address_sunnyrock`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` The AM.CO.ZA Sunnyrock HQ is located at: *2 Makro Place (Blue Gate), Sunnyrock*, Germiston 1401. GPS coordinates: -26.167, 28.170 AM.CO.ZA Sales, Machine.Africa and Ambitious Academy are operated at this address. ➤ If you have *Google Maps*, search “am.co.za” to find us; ➤ If you arrive by the *N12 highway*, off ramp (Exit 422) M37 Germiston, turn off the opposite direction towards Edenvale, after about 400m, then turn first Left at BP, you will see our building; ➤ If you arrive by *R24 highway*, off ramp (Exit 8) M37 Edenvale, turn off the opposite direction towards Edenvale, about 800m you will pass under N12, then turn first Left at BP, you will see our building; Thank you for visiting us, see you soon. ``` **Buttons:** - URL button: **Open Google Map** → [https://goo.gl/maps/oomkC3yWtGUbtA9T9](https://goo.gl/maps/oomkC3yWtGUbtA9T9) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166713` / name `address_sunnyrock`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_no_spare` - **name:** `support_no_spare` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166712` (respond.io `id`) - **WhatsApp templateId:** `6904628472894981` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166712` / name `support_no_spare`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` We are a machinery company and provide our clients with the best support possible, as well as special offers or discounts when they buy more of our machines. We stock an extensive range of spare parts and accessories for the machines we sell. Some of the spare parts and accessories are only for our machines but the majority of them are *quite generic and might work for third party machines*. However, we have not tested that and cannot guarantee they will work. When you purchase spare parts and/or accessories, it is a clearly-stated condition of the sale that *we do not provide support when spare parts and accessories are not used on our machines*. ``` **Buttons:** - URL button: **Problem Solving Videos** → [https://cnctools.co.za/](https://cnctools.co.za/) - URL button: **Our YouTube Channel** → [https://www.youtube.com/channel/UCQ1nrhV-DFc4UAVNYBL_BFg?sub_confirmation=1](https://www.youtube.com/channel/UCQ1nrhV-DFc4UAVNYBL_BFg?sub_confirmation=1) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166712` / name `support_no_spare`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_dropoff` - **name:** `support_dropoff` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166708` (respond.io `id`) - **WhatsApp templateId:** `1330355747615229` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166708` / name `support_dropoff`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Seems we cannot remotely solve the issue you are facing. *Please consider sending the machine back to us* for diagnosis and repair. 📋To start the process, *please fill out the form by clicking the button below*. You will then receive a Dropoff Authorization Number (*```DAN```*) and instructions on how to send the machine back to us. ``` **Buttons:** - URL button: **Fill the Dropoff Form** → [https://fulfillment.co.za/dropoff](https://fulfillment.co.za/dropoff) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166708` / name `support_dropoff`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `hi_how_are_you` - **name:** `hi_how_are_you` - **category:** MARKETING - **language:** en_GB - **status:** approved - **template id:** `27166706` (respond.io `id`) - **WhatsApp templateId:** `290854043615091` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166706` / name `hi_how_are_you`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Hi {{1}}, this 060 600 6000 number used by AM.CO.ZA Sales. We humbly offer our expertise in CNC and printing machines, catering to the signage, furniture, and fabrication industries. Should you require any assistance with machines, software, spare parts, or consumables, please feel free to inquire. We are here to help and serve your needs. My name is {{2}}. How are you today? ``` _Example placeholders (dummy, not a customer record):_ `[["Tom", "Jerry"]]` Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166706` / name `hi_how_are_you`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_license_nocopy` - **name:** `support_license_nocopy` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166705` (respond.io `id`) - **WhatsApp templateId:** `316054004724048` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166705` / name `support_license_nocopy`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` In order for us to support your software, you will need to find your copy of the software to access the software activation code. This is either a printed copy inside the machine delivered to you or a scanned copy emailed to you. *If you have lost your software activation code, we cannot help as we do not keep records of the software sold.* We would suggest that you buy another one and keep it in a safe place. If you have both the Software ID and Activation Code, but you cannot activate your installation due to a previous installation still being active, please visit this page about installations and deactivations. ``` **Buttons:** - URL button: **Start Deactivation** → [https://softwaretraining.co.za/deactivate](https://softwaretraining.co.za/deactivate) - URL button: **Buy Software** → [https://buythis.co.za/software#w](https://buythis.co.za/software#w) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166705` / name `support_license_nocopy`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_license_manual` - **name:** `support_license_manual` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166704` (respond.io `id`) - **WhatsApp templateId:** `310141258652827` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166704` / name `support_license_manual`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` At the bottom of the link below, there is a section called "_Contact us for manual deactivation assistance_." Please *read and send the required information to the designated email address*. We will forward the information you sent to the software developer and try to reactivate the software. Unfortunately, *we cannot offer any guarantee of the outcome*. The software developer will not provide a reason either, as they have to maintain the confidentiality of their copyright protection method. The expected *turnaround time is at least 3 working days*. ``` **Buttons:** - URL button: **Manual Deactivation** → [https://softwaretraining.co.za/deactivate](https://softwaretraining.co.za/deactivate) Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166704` / name `support_license_manual`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `express_order_new` - **name:** `express_order_new` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166703` (respond.io `id`) - **WhatsApp templateId:** `1006078910595506` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166703` / name `express_order_new`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Header** (image): media handle present on this GET; signed WhatsApp CDN URL **not** mirrored. **Body:** ``` Thank you for your purchase at a Fulfill Express powered store. Your order number is *{{1}}*, and the amount spent is {{2}}. If you would like to view the order, or generate an invoice with customized details for your purchase, please open this link: [private stock URL omitted] ``` _Example placeholders (dummy, not a customer record):_ `[["A123456", "R123"]]` **Footer:** ``` System notification. Do not reply. ``` **Buttons:** - URL button: **Generate Invoice** → [private stock URL omitted] Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166703` / name `express_order_new`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ### `support_callout` - **name:** `support_callout` - **category:** UTILITY - **language:** en_GB - **status:** approved - **template id:** `27166702` (respond.io `id`) - **WhatsApp templateId:** `886822599520716` - **channelId:** 224054 - **source_ref:** respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166702` / name `support_callout`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z` - **source_url:** [https://api.respond.io/v2/space/channel/224054/template](https://api.respond.io/v2/space/channel/224054/template) **Body:** ``` Seems we cannot remotely solve the issue you are facing. *Please consider booking a technician from us* for diagnosis and repair. To start the process, *please fill out the call-out form* by clicking the button below. You will then receive a Call-out Request Number (CORN). *Please wait for our colleague to contact you for the call-out quotation and booking.* Call-out does involve our technician cost and travel cost. Accommodation may also be required if the distance is far from us to your premises. You may also *use the option to drop off the machine back to us* for diagnosis and repair. ``` **Buttons:** - URL button: **Fill the Callout Form** → [https://am.co.za/callout](https://am.co.za/callout) - quick_reply: **Learn more about drop-off** Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); template id `27166702` / name `support_callout`; `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. ## Skipped this pass (not in the playbook) Skipped **29** of 68 (sample **22**, AUTHENTICATION **3**, pending_deletion **4**, non-English **16** which all also start with `sample_`). | name | category | language | status | template id | skip | |------|----------|----------|--------|-------------|------| | `z_promo_0728` | MARKETING | en | pending_deletion | 47483540 | pending_deletion | | `z_promo_0727` | MARKETING | en | pending_deletion | 47483372 | pending_deletion | | `z_winapp_code` | AUTHENTICATION | en_GB | approved | 47442189 | auth | | `z_promo_0713` | MARKETING | en | pending_deletion | 47434116 | pending_deletion | | `z_promo_0712` | MARKETING | en | pending_deletion | 47433142 | pending_deletion | | `sample_flight_confirmation` | UTILITY | pt_BR | approved | 47160405 | sample,non-en | | `sample_movie_ticket_confirmation` | UTILITY | id | approved | 47160404 | sample,non-en | | `machine_africa_verification_code` | AUTHENTICATION | en_GB | approved | 46486404 | auth | | `sample_purchase_feedback` | MARKETING | en_US | approved | 41435819 | sample | | `sample_purchase_feedback` | MARKETING | id | approved | 41435818 | sample,non-en | | `sample_issue_resolution` | MARKETING | id | approved | 41435817 | sample,non-en | | `sample_issue_resolution` | UTILITY | en_US | approved | 41435816 | sample | | `sample_issue_resolution` | MARKETING | es | approved | 41435815 | sample,non-en | | `sample_issue_resolution` | MARKETING | pt_BR | approved | 41435814 | sample,non-en | | `sample_movie_ticket_confirmation` | UTILITY | pt_BR | approved | 41435812 | sample,non-en | | `sample_movie_ticket_confirmation` | UTILITY | en_US | approved | 41435811 | sample | | `sample_movie_ticket_confirmation` | UTILITY | es | approved | 41435810 | sample,non-en | | `sample_shipping_confirmation` | UTILITY | es | approved | 41435809 | sample,non-en | | `sample_shipping_confirmation` | UTILITY | id | approved | 41435808 | sample,non-en | | `sample_shipping_confirmation` | UTILITY | pt_BR | approved | 41435807 | sample,non-en | | `sample_shipping_confirmation` | UTILITY | en_US | approved | 41435806 | sample | | `cheers_verification_code` | AUTHENTICATION | en_GB | approved | 33053347 | auth | | `sample_happy_hour_announcement` | MARKETING | en_US | approved | 27166754 | sample | | `sample_happy_hour_announcement` | MARKETING | pt_BR | approved | 27166753 | sample,non-en | | `sample_happy_hour_announcement` | MARKETING | id | approved | 27166752 | sample,non-en | | `sample_happy_hour_announcement` | MARKETING | es | approved | 27166751 | sample,non-en | | `sample_flight_confirmation` | UTILITY | es | approved | 27166749 | sample,non-en | | `sample_flight_confirmation` | UTILITY | en_US | approved | 27166748 | sample | | `sample_flight_confirmation` | UTILITY | id | approved | 27166747 | sample,non-en | Source: respond.io support workspace, WhatsApp Business channel 224054 (+27 60 600 7000); `https://api.respond.io/v2/space/channel/224054/template`; `fetched_at` `2026-08-16T16:52:03Z`. AUTHENTICATION skipped by policy (`z_winapp_code`, `machine_africa_verification_code`, `cheers_verification_code`). Meta `sample_*` templates skipped even when English. `pending_deletion` skipped (`z_promo_0728`, `z_promo_0727`, `z_promo_0713`, `z_promo_0712`). ## Not fetched / leftover - **Not this dest:** sales-track templates. Sales INDEX already exists at `/workspace/respondio-sales-templates.md` (64390 bytes, 40 kept, fetched_at 2026-08-16T16:42:27Z) — not redone this pass. - Webchat channel **272240** not fetched this pass (catalog was 0). - Chat history digest not fetched this pass. **Next leftover:** support Website Chat history (same data source, all dates) — not this dest. - VinylCut training dest `vinylcut-remove-strokes.md` was **not** landed this pass (PC offline; boxed dest remains 42777 bytes, fetched_at 2026-08-16T13:34:02Z, no re-GET). - TRAIN / firmware / T:\V write: none this pass. English only. No staff or customer personal data. No credit cards / sales reports / company financials. Product prices in templates allowed (none of the kept bodies print a live price list; `express_order_new` / `notification_bb_new` use amount variables).