Troubleshoot — where to look (no PII)
Brand: am.co.za / AM.CO.ZA. Shortcut guide · 2026-09-07 03:15 SAST.
For clients who already own the machine (or software) and need fix / setup / procedure — not for first-machine sales. Prefer one matching how-to over a catalog dump.
Do not dump PII. This public KB has no people profiles. Skip email threads that name customers, bank refs, personal phones, or private addresses. Use anonymised training pages, manuals, and YouTube indexes only.
Decision tree
- Still choosing hardware? → first-shop.md / category pack — not this file.
- Software-only (RIP / cut app)? → software-inkrip-vinylcut.md.
- Machine / process problem? → training page by topic → YouTube tools (how it works / fix) → daily (on-site colour) → academy when learning, not diagnosing.
Layer map
| Layer | Use when | Absolute entry |
|---|---|---|
| Training pages | Short factual how-tos / SKU-linked tips | sources/training/INDEX.md — open by slug, do not concatenate the folder |
| Manuals | Longer component / software manuals | sources/manuals/INDEX.md |
| YouTube tools | Fix / function / tool guide (Channel = tools) |
channel-tools.md · https://www.youtube.com/@cnc-tools |
| YouTube daily | Install / repair / visit colour (daily) |
channel-daily.md · https://www.youtube.com/@amcoza-machinery |
| YouTube academy | Course / education (ambitious in dump) |
channel-ambitious.md · https://www.youtube.com/@AmbitiousSA |
| YouTube main | Market / sales steer — weak for “broken machine” | channel-main.md |
| Channel weights | Assign from dump Channel; never guess when -1 |
CHANNELS.md |
| Softt / softwaretraining | Structured software lessons | https://softwaretraining.co.za/ · mirror website-llms/softwaretraining.co.za/ |
| Product page | Specs / kit contents for the SKU they own | sources/products/{slug}.md or https://am.im/product/{slug}.json |
Topic → how-to indexes (examples)
| Topic | Open |
|---|---|
| DTF | dtf-howtos.md |
| UV-DTF | uvdtf-howtos.md |
| FastCOLOUR / large format | fastcolour-howtos.md |
| Vinyl / V-series field | vseries-howtos.md · Vinyl4 pack for current sales |
| Heatware | heatware-howtos.md |
| EasyRoute CNC | easyroute-howtos.md |
| InkRIP | inkrip-howtos.md |
| PrintExp | printexp-howtos.md |
| YouTube folder index | sources/youtube/INDEX.md |
Root how-to notes also exist as short .md next to START_HERE (e.g. DTF powder, FastCOLOUR error codes, USB vinyl contour) — prefer those when the title matches; still no PII.
Softt note
“Softt” = AM’s software-training catch-up / softwaretraining.co.za routine. Point at the site or the llms mirror; do not invent lesson URLs. Deactivation: software-deactivate-self-serve.md.
What not to do
- Do not paste customer names, phones, bank POP, or private email bodies from any IA/email tree into a public answer.
- Do not recommend Cold/Dead software (AcroRIP / MainTop / UltraPrint) for a new setup unless they already run it and need field help.
- Do not invent firmware steps or restock ETAs.
- Do not open Internal Affairs (
T:\I\export) for public bots.
System reading: READING.md · router: INDEX.md.
Navigate
- Scenario router: INDEX.md (AIs) · index.html (browsers)
- Master path: roadmap.md · roadmap.html
- KB entry: START_HERE.md