Call-out Service Packages
Source: buythis.co.za/services
- published: 2025-01-24 14:35:19
- modified: 2025-02-07 08:36:38
What this page is
buythis.co.za/services is the Call-out Service Packages page of Buythis, AM.CO.ZA's online shop. It sits under the Product & Service Bundles menu next to Product Bundles and Upgrade & Modifications, and on the live page it is a grid of service bundle cards with a "See Bundle" button, such as the DTF600 Installation call-out. This knowledge base page explains the services behind those cards: technician call-outs, travel and accommodation, per-call machine services, workshop drop-off and diagnosis, spindle reconditioning, design hours and operator training, with current prices and the terms that apply.
Prices are current Buythis prices including VAT from the product dump dated 2026-10-06. Some prices come from older dump entries (2026-04-03, 2026-09-20, 2026-09-21); confirm those on the product page. Service prices change, so confirm the total on the quote or product page before you book.
Who does the work
AM.CO.ZA machines are installed, serviced and repaired by Machine.Africa, AM.CO.ZA's own service division and its authorised service provider for AM.CO.ZA machinery in South Africa (see Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa). It covers CNC routers, CO2 and fibre lasers, plasma cutters, large-format and DTF printers, vinyl cutters and heat presses. Work happens in three ways: remote diagnostics and support, on-site call-outs with mobile service vehicles, and repairs at the service centre, which includes a dust-free room for delicate components.
On-site call-out: what you pay for
A call-out is built from separate line items, so you only pay for what the visit needs. The technician's time is the base item, a weekend or holiday surcharge is added when the visit falls outside Monday to Friday, and travel is charged per kilometre of the return driving distance from the branch. Accommodation is added only when the distance needs an overnight stay.
| SKU | What it is | Product | Sales price incl. VAT |
|---|---|---|---|
X-TECH/2 (KB) |
Technician call-out, per call or per day, Monday to Friday | Rent-a-Technician Per-Call/Per-Day within Monday to Friday | R 915.40 |
X-TECH/8 (KB) |
Additional fee on top of X-TECH/2 when the call-out falls on a Saturday | Rent-a-Technician Additional Fee for Per-Call/Per-Day at Saturday | R 1 375.40 |
X-TECH/9 (KB) |
Additional fee on top of X-TECH/2 on a Sunday or public holiday | Rent-a-Technician Additional Fee for Per-Call/Per-Day at Sunday or Public Holiday | R 1 835.40 |
X-TRAVEL/1 (KB) |
Travel, charged per kilometre of return driving distance from the branch | Travel Expenses on 1km Return Driving Distance | R 11.50 |
X-ACCOM/1 (KB) |
One night bed-and-breakfast accommodation per room when a call-out needs an overnight stay | One Night B B Accommodation for Technical Call-out Per-Room Per-Overnight Stay | R 1 656.00 |
X-TRAILER/1 (KB) |
A warehouse worker to help offload a machine to the ground, per delivery | One of Warehouse Worker to Assist on Machine Offload to Ground Only, Per Delivery | R 230.00 |
From the product JSON: a partial day is charged as a full day, call-outs must be booked in advance through sales or support and are confirmed after payment, and you may collect and return the technician yourself instead of paying travel. Replacement parts, consumables, meals and extra labour are not included in the call-out price.
Worked example. A weekday visit to a site 60 km from the branch is 120 km return. That is X-TECH/2 (R 915.40) plus 120 x X-TRAVEL/1 (R 11.50 per km), about R 2 295.40 including VAT before any parts. The same visit on a Saturday adds X-TECH/8 (R 1 375.40), and an overnight stay adds X-ACCOM/1 (R 1 656.00) per room per night.
Per-call machine services
These are fixed per-call service items for a specific machine type. Each covers the technician's service work on the machine (inspection, cleaning, checks, adjustment, calibration and fault finding); consumables and replacement parts are extra, and travel is added as above when the service is on site.
| SKU | What it is | Product | Sales price incl. VAT |
|---|---|---|---|
X-SERVICE/ROUTER (KB) |
CNC router service, per call, consumables not included | CNC Router Service, Per Call, Consumables Not Included | R 915.40 |
X-SERVICE/LASER (KB) |
CO2 laser cutting machine service, per call, consumables not included | CO2 Laser Cutting Machine Service, Per Call, Consumables Not Included | R 823.40 |
X-SERVICE/PLASMA (KB) |
Plasma cutting machine service, per call, consumables not included | Plasma Cutting Machine Service, Per Call, Consumables Not Included | R 823.40 |
X-SERVICE/PRINTER (KB) |
Printing machine service, per call, consumables not included | Printing Machine Service, Per Call, Consumables Not Included | R 2 755.40 |
X-COLOURIGHT (KB) |
ColouRight colour calibration: one ICC colour profile for one printing condition | ColouRight Printer Colour Calibration Service to Create One ICC Colour Profile for One Printing Condition | R 1 104.00 |
X-RESET/PRINTEXP (KB) |
Restore a PrintExp motherboard serial number after the factory ID is lost | Restore PrintExp Motherboard Serial Number After Factory ID Lost | R 920.00 |
The ColouRight service creates a custom ICC profile for one combination of printer, ink, media and print mode, which gives more accurate colour than a generic installation profile; each extra combination needs another X-COLOURIGHT. It does not match colours to customer samples (see also ICC profiling service). The PrintExp serial restore is for printers showing errors such as "Mainboard is not initialised" after a wrong firmware update, a motherboard swap or use of the reset switch; it usually takes two to three working days, and a failed recovery is not charged.
Workshop repairs, drop-off and diagnosis
Bringing a machine to the service centre is usually cheaper than a call-out, and for machines without a service plan it is the only place repairs are done (see the terms below). Drop-off fees are once-off and are normally added to the parts invoice, which you pay before collecting the machine.
| SKU | What it is | Product | Sales price incl. VAT |
|---|---|---|---|
X-TECH (KB) |
Repair of AM.CO.ZA equipment at the designated service premises, per equipment | Repair Our Equipment at Our Designated Premises, Per Equipment | R 363.40 |
X-DIAGNOSIS (KB) |
Diagnosis fee at the designated premises, per equipment | Diagnosis Fee at Our Designated Premises, Cost Per Equipment | R 276.00 |
X-SERVICE/DROPOFF (KB) |
Once-off diagnosis fee for a drop-off machine, per equipment | Once Off Diagnosis Fee for Dropoff, Per Equipment | R 276.00 |
X-SERVICE/DROPBIG (KB) |
Once-off diagnosis fee for an oversized drop-off machine | Once Off Diagnosis Fee for Dropoff, For Oversized Equipment | R 460.00 |
X-SERVICE/DROPOLD (KB) |
Once-off diagnosis fee for a drop-off machine older than five years | Once Off Diagnosis Fee for Dropoff, For Older-Than-5-Years Equipment | R 920.00 |
X-SERVICE/SETUP (KB) |
Once-off setup fee for a drop-off machine older than five years | Once Off Setup Fee for Equipment Older-Than-5-Years (Dropoff) | R 368.00 |
X-SPINDLE/100 (KB) |
Bearing replacement, dynamic balancing and reconditioning of a 100 mm spindle | Bearing Replacement, Dynamic Balancing & Recondition for 100mm Spindle | R 4 600.00 |
X-SPINDLE/125 (KB) |
Bearing replacement, dynamic balancing and reconditioning of a 125 mm spindle | Bearing Replacement, Dynamic Balancing & Recondition for 125mm Spindle | R 6 440.00 |
X-SPINDLE/ATC (KB) |
Bearing replacement, dynamic balancing and reconditioning of an ATC spindle | Bearing Replacement, Dynamic Balancing & Recondition for ATC Spindle | R 32 200.00 |
From the product JSON: the standard drop-off fee applies to machines under five years old that one person can carry; the oversized fee applies when two or more people are needed to carry the machine; and the older-machine fee applies to machines dispatched more than five years ago. There is no service charge for a valid warranty repair, or if the technicians cannot help with the machine. Setup help (settings, drivers and computer connection) is free for the first five years after dispatch, after which X-SERVICE/SETUP applies. More on drop-off is at am.co.za/dropoff.
The spindle items are a reconditioning service for the router spindle you already own: new bearings, dynamic balancing and a rebuild, at a fraction of the price of a replacement spindle.
Design and CAM hours
When you need artwork, a CAD drawing or toolpaths prepared for your machine, design time is sold per hour, with higher rates after hours and on weekends and holidays.
| SKU | What it is | Product | Sales price incl. VAT |
|---|---|---|---|
X-DESIGN/1 (KB) |
Art or CAD design and CAM development or deployment, per hour, Monday to Friday | Art/CAD Design and/or CAM Development/Deployment Per-Hour within Monday to Friday | R 547.40 |
X-DESIGN/6 (KB) |
The same, per hour, on a Saturday or after hours | Art/CAD Design and/or CAM Development/Deployment Per-Hour at Saturday or After Hours | R 731.40 |
X-DESIGN/7 (KB) |
The same, per hour, on a Sunday or public holiday | Art/CAD Design and/or CAM Development/Deployment Per-Hour at Sunday or Public Holiday | R 1 375.40 |
Operator training
Installation call-outs are often paired with basic training on the machine and its software. These courses are listed separately on Buythis:
| SKU | What it is | Product | Sales price incl. VAT |
|---|---|---|---|
T-BASIC/RE (KB) |
Basic EasyRoute CNC router control training | Basic EasyRoute CNC Router Control Usage Training Course | R 1 380.00 |
T-BASIC/LC (KB) |
Basic TruCUT CO2 laser machine and TruCUT software training | Basic TruCUT Laser Machine Training Course & TruCUT Software Usage | R 1 380.00 |
T-BASIC/LLE (KB) |
Basic TruCUT-Express laser and LaserCEO software training | Basic TruCUT -Express Laser Machine Training Course & LaserCEO Software Usage | R 1 104.00 |
T-BASIC/LLC (KB) |
Basic TruCUT-Lite laser and software training | Basic TruCUT -Lite Laser Machine Training Course & TruCUT-Lite Software Usage | R 920.00 |
T-BASIC/LF (KB) |
Basic RAYCUT fibre laser machine and software training | Basic RAYCUT Fiber Laser Machine Training Course & Software Usage | R 2 760.00 |
T-BASIC/FC (KB) |
Basic FlatCUT flatbed cutting training | Basic FlatCUT Flatbed Cutting Usage Training Course | R 1 380.00 |
T-BASIC/PE (KB) |
Basic InkRIP or FlexiPRINT software and PrintExp printer training with printing practice | Basic InkRIP /FlexiPRINT Software & PrintExp Printer System Usage Training Course & Printing Practice | R 1 840.00 |
T-BASIC/PF (KB) |
Basic FastCOLOUR printer training with printing practice | Basic FastCOLOUR Printer Usage Training Course & Printing Practice, Client Purchased Printing Software | R 1 840.00 |
T-BASIC/PV (KB) |
Basic vinyl cutting training (no contour cutting) | Basic Vinyl Cutting (No Contour Cutting) Usage Training Course & Vinyl Cutting Practice, Client Purchased Cutting Software | R 920.00 |
T-BASIC/PVS (KB) |
Basic vinyl cutting with semi-automatic contour cutting | Basic Vinyl Cutting & Semi-Automaitc Contour Cutting Training Course & Vinyl Cutting Practice, Client Purchased Cutting Software | R 1 104.00 |
T-BASIC/PVA (KB) |
Basic vinyl cutting with automatic contour cutting | Basic Vinyl Cutting & Automaitc Contour Cutting Training Course & Vinyl Cutting Practice, Client Purchased Cutting Software | R 1 380.00 |
T-BASIC/G (KB) |
Basic G-code programming and CNC coordinate systems | Basic G-Code Programing & CNC Coordinates System Training Course | R 1 196.00 |
T-LASER/ALIGNMENT (KB) |
Laser alignment learning and practice | Laser Alignment Learning & Practice Course at Suitable Training Facility or at Client Place, Suitable Equipment | R 460.00 |
Longer courses and training credits are sold through Ambitious Academy.
Service terms
Every service item on this page carries the same terms in the product data:
All services are subject to prearrangement. Service and travel charges are for once-off and no refund or waive and none related to the result of the service provided. For machinery without service plan, only maintenance, check-up and diagnoses will be performed when called out for, and repairs have to be done at our premises. In this case, the cost of transporting machinery back and forth from our premises is for your account.
In plain terms: book first, the call-out and travel charges are paid for the visit itself whatever the outcome, and without a service plan an on-site visit covers maintenance, check-ups and diagnosis while repairs happen at the service centre with transport for your account.
How to book
- Describe the machine (SKU or model, age and serial if you have it) and the problem, ideally with photos or a short video, to AM.CO.ZA support or sales, for example on WhatsApp 060 600 7000.
- Support decides whether it can be solved remotely, needs a drop-off, or needs a call-out.
- For a call-out you receive a quote built from the items above (technician, surcharge, travel, accommodation, parts). The booking is confirmed once it is paid.
- For a drop-off, bring or courier the machine to the service centre; the diagnosis fee and parts are invoiced before collection.
How to choose
- New machine to install: look for an installation bundle for your machine (such as the DTF600 Installation call-out) or book X-TECH/2 with travel, and add a T-BASIC course for your operators.
- Machine still runs but quality has dropped: book the per-call service for your machine type (router, laser, plasma or printer); for printer colour, add ColouRight.
- Machine has stopped or shows a fault: start with remote support, then a drop-off diagnosis if it is portable, or a call-out if it is too big to move.
- Router spindle noisy, hot or vibrating: spindle reconditioning instead of a new spindle.
- Older machine (over five years): expect the older-machine drop-off and setup fees; consider an upgrade kit if the controller is outdated.
Videos
- 6040D Twin Station Heat Press Installation and Operation (2026-10-04)
- Installation Precautions for 2026 ATC CNC Routers and New Vacuum Table Layout (2026-09-09)
- Installation Guide for LF-2460R RayCUT Fiber Laser Pipe Cutting Machine (2026-07-11)
- 600 DTF Powder Shaker Installation Guide (2026-05-04)
- Change Oil and Reset Maintenance Counter on Rotary Screw Air Compressors (2026-03-25)
- Correct Procedure for Installing Reducer Gearbox on EasyRoute ATC CNC Routers (2026-03-04)
- Machine.Africa Installs EasyRoute ATC CNC Router at DENEL AEROSPACE (2026-02-20)
- RayCUT-Lite Table Levelling and Machine Installation to Achieve Precision Fibre Laser Cutting (2026-02-10)
- RayCUT Fiber Laser Cutter with Backup Technicians, Spare Parts and Clean Room Facility (2025-07-15)
- Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa (2025-07-01)
- DTF A3 Single XP600 Printer Installation Tips and Cabling Continuity (2024-10-21)
Related pages in this knowledge base
- DTF600 Installation
- Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa
- Elevating Manufacturing Excellence: Exploring the Specialized CNC Services of Machine.Africa
- Machinery Support Video Collections
- ICC Profiling Service for Large Format Digital Printers, DTF/UVDTF Printers by InkRIP Software
- Free Printhead Unclogging Service For AM.CO.ZA Printer Clients with Ultrasound Cleaning Options!
- Large Format Print Head service; Hybrid UV Ink Flushing and Conversion Maintenance
- A Step-by-Step Guide: How to Correctly Plug in a Printer Head
- Upgrade & Modifications
- Product Bundles
- About Our Payment Services Offered to 3rd Parties