machine.africa
Source: https://machine.africa
Machine.Africa is AM.CO.ZA's install, repair, and mobile support brand for CNC machines and large-format printers (on-site and remote). Published knowledge covers the mobile support team, printhead unclog service, and Heatware heat-roller blanket preparation.
The site's support-request and drop-off forms are interactive tools and are not copied here; the steps they lead to are explained below.
What Machine.Africa is
Machine.Africa is the service division of AM.CO.ZA (Advanced Machinery). Its posts describe it as the sole authorised service provider for AM.CO.ZA machines in South Africa, covering installation, setup and alignment, calibration, conversions, training, troubleshooting, general maintenance and repairs for the whole AM.CO.ZA range: CNC routers, CO2 lasers, fibre laser cutters, fibre laser cleaners (including the RustOff brand), LabelMark fibre laser markers, CNC plasma cutters, large format printers, DTF printers and vinyl cutters. Its motto is "We FIX CNC Machines". Help comes three ways: remote support (screen-share and remote diagnostics), on-site call-outs by the mobile support team, and walk-in or drop-off work at the service centre in AM.CO.ZA's Sunnyrock headquarters. Its sister vlog, Machinery.Support, posts videos of real installs, services and repairs.
Quick answers
- How do I get support? Send "hi" on WhatsApp to 060 600 6000 (the "Get Support" button on machine.africa opens this chat), or call AM.CO.ZA on 087 802 5368 (Johannesburg) or 087 802 7106 (Cape Town). Have the machine SKU, a short description and photos or a video of the problem ready.
- Can it be fixed remotely? Often, yes. Many software, driver, settings and controller problems are solved over a remote screen-share session, which saves call-out and travel costs. If the problem is mechanical or needs parts, the team books a call-out or asks you to bring the machine or part in.
- Where is the service centre? The 400 m² Machine.Africa service centre is inside the 6000 m² AM.CO.ZA headquarters at 2 Makro Place, Sunnyrock, Germiston 1401 (GPS -26.167, 28.170). It has a showcase and demo floor, a parts and spares warehouse, the service workshop, a dust-free lab for delicate component work, and a coffee shop with free Wi-Fi.
- How do I drop off a machine or part? Get a drop-off authorisation number first at am.co.za/dropoff, one number per item, and use the item's barcode if it has one so its warranty history can be traced. Then bring or courier the item to the Sunnyrock service centre.
- What does a call-out cost? Call-outs are charged per technician per call or day, plus travel per kilometre (return distance) and, for far-away jobs, overnight accommodation. Weekend and public holiday work costs more. The current prices are in the tables below. Consumables and parts are extra.
- Is warranty work free? Faults covered by a product's warranty are handled under its warranty terms; check the product page and the simplified warranty guide. Installation and on-site training come with many machines, but travel and call-out costs may still apply.
- Is printhead unclogging free? Yes, for AM.CO.ZA printer clients. You only bring a 1 litre bottle of cleaning solution that matches your ink (water-based, solvent or UV). See the section below.
- Do they work on machines not bought from AM.CO.ZA? The service pages focus on AM.CO.ZA machinery. Ask on WhatsApp before booking work on another brand; older machines (over 5 years) carry a higher drop-off diagnosis fee and a once-off setup fee.
Services by machine type
- Large format printers: installation, alignment, printhead cleaning and replacement, conversions between ink types (for example eco-solvent to sublimation), general maintenance and RIP software training. Parts: printer parts on Buythis.
- Vinyl cutters: quick-turnaround installation, setup and alignment, and repairs such as worn origin sensors. Parts: vinyl cutter parts on Buythis.
- CO2 lasers: laser cleaning, laser tube replacement, mirror and lens alignment or replacement, and general maintenance. Parts: laser parts on Buythis.
- CNC routers: installation, maintenance and support from small desktop routers up to large furniture routers with automatic tool changers, plus spindle bearing replacement, dynamic balancing and reconditioning. Parts and tooling: router parts on Buythis.
- Fibre laser cutters: full system installation, maintenance, cutting head lens replacement and cleaning, and fibre laser parts. Parts: laser parts on Buythis.
- Fibre laser cleaners: training, inspection, maintenance, repair and spare parts, including RustOff cleaners. Parts: fibre laser parts on Buythis.
- Fibre laser markers and engravers: installation, training and support for LabelMark machines and a wide range of marker spare parts. Parts: fibre laser parts on Buythis.
- CNC plasma cutters: installation, setup and calibration of standalone plasma torches and full gantry cutting tables. Parts: plasma parts on Buythis.
- Heat presses: setup help such as the Heatware roller heat press blanket preparation guide (see training below).
- Design and CAM help: paid per-hour art, CAD design and CAM development, for example creating toolpaths or files for a first job.
Printhead unclogging service
AM.CO.ZA printer clients can have a blocked printhead cleaned at no extra cost. Try the normal fixes first: change the dampers, adjust the ink caps and run the printer's auto-clean. If lines are still missing, get a reference number at am.co.za/dropoff, cover the printhead's data terminals with soft tissue and masking tape, and bring it in with a 1 litre bottle of cleaning solution compatible with your ink type. The team uses hand cleaning and ultrasonic cleaning and flushing machines, then fills the head with Epson original shipping liquid for storage. They do not refit the head to test it, and the result cannot be guaranteed because some blockages are permanent. Background reading: the free unclogging service post and the printhead unclog guide.
Service, call-out and repair prices
Current prices from the AM.CO.ZA product dump behind buythis.co.za, including VAT, stamped with the dump date (2026-10-20). Prices can change; check the buythis page on the day you book.
Call-out and on-site work
| SKU | What it is | Price (incl. VAT) | Price date |
|---|---|---|---|
| X-TECH/2 | Rent-a-Technician Per-Call/Per-Day within Monday to Friday | R 915.40 | 2026-09-21 |
| X-TECH/8 | Rent-a-Technician Additional Fee for Per-Call/Per-Day at Saturday | R 1 375.40 | 2026-10-06 |
| X-TECH/9 | Rent-a-Technician Additional Fee for Per-Call/Per-Day at Sunday or Public Holiday | R 1 835.40 | 2026-09-20 |
| X-TRAVEL/1 | Travel Expenses on 1km Return Driving Distance | R 11.50 | 2026-09-21 |
| X-ACCOM/1 | One Night B&B Accommodation for Technical Call-out Per-Room Per-Overnight Stay | R 1 656.00 | 2026-09-21 |
| X-TRAILER/1 | One of Warehouse Worker to Assist on Machine Offload to Ground Only, Per Delivery | R 230.00 | 2026-09-21 |
Machine service per call (consumables not included)
| SKU | What it is | Price (incl. VAT) | Price date |
|---|---|---|---|
| X-SERVICE/ROUTER | CNC Router Service, Per Call, Consumables Not Included | R 915.40 | 2026-09-21 |
| X-SERVICE/LASER | CO2 Laser Cutting Machine Service, Per Call, Consumables Not Included | R 823.40 | 2026-09-21 |
| X-SERVICE/PLASMA | Plasma Cutting Machine Service, Per Call, Consumables Not Included | R 823.40 | 2026-09-21 |
| X-SERVICE/PRINTER | Printing Machine Service, Per Call, Consumables Not Included | R 2 755.40 | 2026-09-21 |
In-house diagnosis, drop-off and repair
| SKU | What it is | Price (incl. VAT) | Price date |
|---|---|---|---|
| X-DIAGNOSIS | Diagnosis Fee at Our Designated Premises, Cost Per Equipment | R 276.00 | 2026-09-21 |
| X-TECH | Repair Our Equipment at Our Designated Premises, Per Equipment | R 363.40 | 2026-09-21 |
| X-SERVICE/DROPOFF | Once Off Diagnosis Fee for Dropoff, Per Equipment | R 276.00 | 2026-09-21 |
| X-SERVICE/DROPBIG | Once Off Diagnosis Fee for Dropoff, For Oversized Equipment | R 460.00 | 2026-09-21 |
| X-SERVICE/DROPOLD | Once Off Diagnosis Fee for Dropoff, For Older-Than-5-Years Equipment | R 920.00 | 2026-09-21 |
| X-SERVICE/SETUP | Once Off Setup Fee for Equipment Older-Than-5-Years (Dropoff) | R 368.00 | 2026-09-21 |
| X-SPINDLE/100 | Bearing Replacement, Dynamic Balancing and Recondition for ⌀100mm Spindle | R 4 600.00 | 2026-09-21 |
| X-SPINDLE/125 | Bearing Replacement, Dynamic Balancing and Recondition for ⌀125mm Spindle | R 6 440.00 | 2026-09-20 |
| X-SPINDLE/ATC | Bearing Replacement, Dynamic Balancing and Recondition for ATC Spindle | R 32 200.00 | 2026-09-21 |
| X-RESET/PRINTEXP | Restore PrintExp Motherboard Serial Number After Factory ID Lost | R 920.00 | 2026-09-21 |
| X-COLOURIGHT | ColouRight Printer Colour Calibration Service to Create One ICC Colour Profile for One Printing Condition | R 1 104.00 | 2026-09-21 |
Design and CAM work per hour
| SKU | What it is | Price (incl. VAT) | Price date |
|---|---|---|---|
| X-DESIGN/1 | Art/CAD Design and/or CAM Development/Deployment Per-Hour within Monday to Friday | R 547.40 | 2026-09-20 |
| X-DESIGN/6 | Art/CAD Design and/or CAM Development/Deployment Per-Hour at Saturday or After Hours | R 731.40 | 2026-10-06 |
| X-DESIGN/7 | Art/CAD Design and/or CAM Development/Deployment Per-Hour at Sunday or Public Holiday | R 1 375.40 | 2026-09-21 |
What to prepare before asking for help
- The machine SKU or model (on the label or invoice) and, if possible, the order or invoice number.
- A clear description of what happens, any error message or code, and when it started.
- Photos or a short video of the problem, and screenshots of the software settings for print or cut problems.
- For remote help, a Windows PC connected to the machine with internet access, so a technician can screen-share.
- For a call-out, the full site address and the power supply at the machine (220 V or 380 V).
Guides and training in this KB
- Unclogging Printhead Blockages: An Outstanding Service from Machine.Africa and AM.CO.ZA
- HEATWARE™ Heat-Roller Blanket Preparation Guide
- simplified-warranty-from-2024
- Machinery support video collections and the Machinery.Support vlog
- Drivers and software downloads: CNCU.co.za
Related videos
Machine.Africa and Machinery.Support videos from AM.CO.ZA's YouTube dump, newest first:
- Machine.Africa Installs EasyRoute ATC CNC Router at DENEL AEROSPACE! (2026-02-20)
- Machine.Africa Installs EasyRoute ATC CNC Router at DENEL AEROSPACE! (2026-02-20)
- Laser Cutting Head (BM110,QBH) Lens Replacing, Cleaning and Services Offered by Machine.Africa Lab (2026-02-02)
- Use Cleaning Liquid for DTF Printhead Unclogging and Moisturization Part 1 of 2 At Night (2025-07-04)
- Use Cleaning Liquid for DTF Printhead Unclogging and Moisturization Part 2 of 2 In the Morning (2025-07-04)
- Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa. (2025-07-01)
- Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa (2025-06-20)
- Week 17 2024 Vlog of Sunnyrock HQ, Building Expansion Project Started for Machine.Africa (2024-05-05)
- Liquid Ring Vacuum Pump Working Principle, Usage Best Practice, Common Problems and Repair (2024-03-31)
- Innovation of Printhead Care, EPSON XP600 Printhead Ink Spill Protection to Free Unclogging Services (2023-06-19)
- Printhead Unclogging Service Free of Charge For Our Printer Clients with Ultrasound Cleaning Options (2023-06-08)
- Week Twelve 2023 Vlog of Sunnyrock HQ, Remote Support, Machine Repair and New Stock Keep Arriving (2023-03-26)
- Ink Station Repair and Convert to Sublimation Ink Printing for FastCOLOUR Large Format Printer (2022-02-06)
- Setup Large Format Printer at Johannesburg, XP600 ECO-Solvent Inks - Machinery.Support Daily Vlog (2021-11-07)
- #SortIT Troubleshooting Wear-out Origin Sensors on V-Series Vinyl Cutter and How to Repair Them (2021-01-04)
Where to go next
- Machine.Africa articles in this KB: Unveiling the Advantages of Leveraging the Machine.Africa Mobile Support Team for CNC Machine Repairs, How To Get The Best CNC Machine Repairs!, Getting Back on Track with Your AM.CO.ZA CNC Machine or Large Format Printer: Introducing the Machine.Africa Mobile Support Team, CNC Machine Install, Repair & Maintenance in Soutern Africa, SA Based Nationwide Services, Swift Solutions for Your AM.CO.ZA CNC Machine and Large Format Printer: Introducing the Machine.Africa Mobile Support Team, The Machine.Africa Mobile Support Team: Your Fast Track to CNC Machine and Large Format Printer Success, How The The Machine.Africa Mobile Support Team Can Help Your Business With Machinery Needs, Elevating Manufacturing Excellence: Exploring the Specialized CNC Services of Machine.Africa, Machine.Africa Provides In-house Services & Call-out for All AM.CO.ZA Machinery in Southern Africa, Machine Africa, a Machine Repair Company, Machinery Support Video Collections, Machinery Support Vlog from Advanced Machinery – Providing Resources to Empower Customers, Free Printhead Unclogging Service For AM.CO.ZA Printer Clients with Ultrasound Cleaning Options!, Cleaning and Maintaining The Printhead - Explaining How Inking System Works (Part 2), Week 17 2024 Vlog of Sunnyrock HQ, Building Expansion Project Started for Machine.Africa, Training and Support (from am.co.za), RustOff, LabelMark, EasyRoute
- Shop: Machines on Buythis, Printers on Buythis, CNC router service on Buythis and printer service on Buythis
- Websites: machine.africa, Machinery.Support and AM.CO.ZA